Dispatcher - Cleveland, Ohio - Tech24

Dispatcher/Shipping and Receiving Specialist AIS Commercial Parts and Service, a Tech24 Company.

Contact Brad 864-549-8344

DRIVER'S LICENSE IS REQUIRED

This is a hybrid position that combines basic Warehouse/Shipping and Receiving tasks with Dispatch. If chosen for this position you will perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders. Delivering inventory to field service technicians, In addition to managing, organizing and retrieving stock in the warehouse.

The Dispatcher is the central hub of communication between the Customer and Technician. The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request. The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt, courteous, and efficient service to all Customers. The ideal Dispatcher must remain calm, clear, and in control at all times. The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.

Duties:

• Prepare orders Pull, properly pack, and ship items

• Load and unload equipment from semi’s using pallet jack or forklift.
• Intake customer calls and build the service request into the system.

• Track shipment arrival and departure times
• Receive inventory in the warehouse daily
• Verify all incoming shipments for accuracy
• Accommodate and carefully handle fragile packages and materials
• Tag and label parts and supplies with accuracy
• Organize stock and inventory within the warehouse in their designated location
• Record and report impaired or damaged items
• Replenish inventory for field technicians
• Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat
• Organize and clean warehouse and work area for orderliness at all times
• May also assist in counting of physical inventory Other duties as assigned
• Dispatches service jobs to the technician’s board
• Routs technician’s schedules
• Calls customers with appointment times
• Provides the highest level of service to the Customer
• Professionally communicates the service needed to Customers and Technicians
• Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness
• Establishes follow-ups with the department of any jobs that require a return visit
• Quickly and efficiently learns the dispatch software in the Company’s business system
• Provides positive interactions with our Technicians and the administrative staff
• Working overtime may be necessary occasionally

Physical Demands:

• Regularly lift and/or move objects 10-50lbs
• Comply with all applicable OSHA standards
• Continuous sitting in an office environment
• Continuous use of hand and finger dexterity when operating a keyboard
• Continuous use of sight to view information on a computer screen

Qualification Requirements:

• High School diploma or equivalent preferred
• 1-2 years warehouse experience preferred
• Able to work in a fast-paced environment while maintaining attention to detail
• Works well under pressure and ability to meet deadlines
• Ability to problem solve quickly and prioritize daily tasks according to their importance
• Computer literate
• Detailed, dependable and honest professional with the ability to type quickly and accurately
• Team Player
• Dependable
• Organized
• Driver's license and acceptable driving record
• Some Dispatching experience required
• Must be able to work rotational on-call as needed
• Proficient customer service skills
• Excellent verbal and written communications skills
• Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision

Benefits Include (but not limited to):

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• PTO days and holidays
• 401(k) retirement savings plan

Tech24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/GenderIdentity

For more information about Tech24 and our career opportunities visit www.mytech24.com or contact us at 888-774-4950.