Dispatcher (Bilingual in Chinese - IntelliPro Group Inc.

Company Overview

Job Summary

Bilingual in Chinese and English is required because of international communication 

Responsibilities and Duties

• 1. Route Planning: Collaborate with the logistics team to plan efficient delivery routes, considering factors such as traffic, package volume, and delivery windows.
• 2. Dispatch: Coordinate the dispatch of delivery drivers, ensuring they have all the necessary information and resources to complete their routes effectively.
• 3. Real-time Monitoring: Use tracking systems and communication tools to monitor delivery progress, proactively addressing any issues that may arise during transit.
• 4. Training: Provide training materials, resources, and guidance to DSP, helping them optimize last-mile operations, enhance customer service, and improve delivery.
• 5. Issue Resolution: Act as a point of contact for DSP to resolve any delivery-related issues, such as incorrect addresses or package damage.
• 6. Oversight: Maintain meticulous records of inventory at our last-mile distribution center, ensuring the accurate tracking and management of all packages.
• 7. Quality Assurance: Conduct quality checks on packages to ensure they meet our delivery standards and are in excellent condition.
• 8. Performance Reporting: Generate reports on delivery performance, including delivery times, success rates, and any areas requiring improvement.
• 9. Safety Compliance: Ensure that all employees and partners adhere to safety regulations and guidelines.
• 10. Process Improvement: Collaborate with the team to identify areas for process improvement and implement solutions to enhance efficiency.

Qualifications and Skills

• Proven 1 year experience in Warehouse or logistic experience.
• Excellent problem-solving skills and the ability to handle unexpected situations effectively.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Excellent communication skills, prefer Bilingual Mandarin and English both written and verbal.
• Manage 30 driver routes and deployment, no experience required
• Work schedule: work in the warehouse, shift turns - are scheduled for 5 days/week, the OT may be 1.5 times pay, and it may be on weekends (open 7 days/week)

Powered by JazzHR