Dispatcher - $20-25/hr. - Ultimate Staffing Services

Job Duties/Description:

• Review and process service requests, dispatching a qualified technician with the necessary skills, documentation, parts, and information.
• Utilize strong organizational skills to facilitate effective communication with customers and technicians, ensuring the completion of service calls. Follow up with technicians and other departments when needed to ensure repairs are finalized and customer satisfaction is achieved.
• Schedule Planned Maintenance with customers.
• Record all relevant details in the service/invoicing software for each job, along with completing forms, billing, reports, logs, and records.
• Maintain accurate records and data related to departmental responsibilities.
• Collaborate with the Service Manager to keep the service department updated on unusual circumstances or the need for additional assistance in finalizing repairs.
• Ensure clarity in quoted repairs before dispatching a technician, including scope of work, time allocation, and equipment requirements.
• Monitor service technicians' Work-in-Progress (WIP) to ensure timely job completion and accurate customer invoicing.
• Manage vehicle maintenance documentation.
• Perform additional duties as assigned by the department manager.

Requirements:

• At least 2 years of experience in service coordination or service management.
• Familiarity with Salesforce or Service Titan
• Mechanical or technical background is a plus.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with management and customers (internal and external).
• Ability to prioritize and manage multiple projects simultaneously.
• Basic understanding of accounting processes.
• Team player with the ability to collaborate effectively.
• Self-motivated and able to work independently with minimal supervision.
• Willingness to work overtime when necessary.
• GED or High School diploma required.

Additional Info:

• Pay range: $20-25/hr.
• Schedule: 7:30am-4:00 pm
• Location: 100% onsite
• Type: Temp to hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.