Dispatch Support Agent - Stratford Solutions Inc.

Job Title: Dispatch Support Agent

Job Location: Union, NJ, 07083

Work Type: Hybrid role. For the first two weeks of training, the candidate will work the 8:00 AM to 4:30 PM EST shift.

Job Type: Contract

Duration: 3 months

Pay Rate: $20/hr

Summary

The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls during Shifts 9:00 AM—5:30 PM, which includes one unpaid 30-minute lunch. The client would like to start with a three-month contract that may be extended up to six months.

• Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
• Performs specifically assigned functions, including assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain, or retrieve information;
• prepares reports of a recurring nature using both manual and automated records

Roles & Responsibilities

• Answer gas leak line and create gas leak orders Facilitate emergency appointments
• Contact customers to provide appointment updates and/or reschedule missed appointments.
• Assist dispatch with daily reporting—logistics, AM/PM order reports.
• Assist dispatch supervisor with Board of Public Utility reports when necessary.
• Assist scheduling department with outbound calls, mark outs, and reporting when applicable.
• Provide business support for field operations--account review, order creation, etc.
• Performs other related departmental duties as required.

Minimum Qualifications

• Experience handling safety-sensitive INBOUND emergency calls.
• Previous customer service experience
• Good oral and written communication skills are required.
• Ability to multitask

Required Skills

Customer Care/Customer Service

Work Authorization

• Green Card
• US Citizen