Dispatch Supervisor - Coca-Cola Beverages Florida

Dispatch Supervisor

Tampa, FL, USA Req #42003

Monday, June 17, 2024

Who We Are:

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 11 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is looking for a Dispatch Supervisor based out of our Tampa HQ location. We're currently looking for 4:30PM to 1:30AM shift, working Saturday through Wednesday.

What You Will Do:

The Direct Sales Delivery and Full-Service Vending Dispatch Supervisor will be responsible for providing direct management of the DSD & FSV Dispatcher positions, ensuring consistent execution of the daily delivery route dispatch, and that sales orders are scheduled for the delivery to the customer efficiently and on the date requested by the customer while utilizing available resources. The DSD Dispatch Supervisor is also responsible for employee development, continuous improvement of dispatcher productivity, system tools utilization and increased customer service. Previous experience in delivery, logistic/planning support and supply chain optimization helps minimize the learning curve.

Roles and Responsibilities:

• Provide leadership and direction to the DSD/FSV Dispatchers to ensure consistent execution of the daily dispatching processes for all operations across the assigned coverage area
• Maintain effective staffing and scheduling, including providing relief coverage of dispatchers as needed
• Verify that orders are scheduled without errors, and create the most cost-efficient route schedules possible within any given constraints including best utilization of trucks, warehouse, human and financial resources
• Maintain a working knowledge of the CONA SAP scheduling system and other systems utilized to dispatch sales orders
• Promote an environment conducive to high morale and performance
• Develop DSD/FSV Dispatchers through training, coaching and feedback
• Effectively communicate issues and continuous improvement opportunities to immediate manager and or distribution center management
• Maintain regular communication with the Leader of the Field Operations Organization and provide weekly summary reports to keep field leaders informed
• Planning and dispatching in an accurate and timely basis to meet established metrics
• Working with management teams to ensure that scheduling, routing, and service are optimized and efficient
• Using software and tools to identify the lowest cost solution based on need
• Continuously improving our dataset to optimize our model and service
• Providing daily communication to management on labor and equipment needs

For this role, you will need:

• 3 years supervisory/people leadership experience with strong customer service skills
• 5 years Planning or Analytical experience
• High School Diploma/GED

Additional Qualifications that will make you successful in this role:

• Bachelor's Degree preferred
• 3 years of experience with Direct Sales Delivery and Full-Service Vending Dispatch Supervisor Dispatch experience preferred
• People Leadership: ability to successfully lead, teach, and coach direct reports to achieve established goals
• Providing direction and monitoring performance that aligns with department and company goals
• Planning and prioritization: Determine the necessary sequence of activities and the efficient level of resources required to achieve both short and long-term goals
• Problem solving: Evaluate a problematic situation and create a resolution based on planning and reasoning, use logic, judgment, and data to drive decisions
• Customer focused: Demonstrates a commitment to service which leads to satisfaction for both internal and external customers
• Teamwork: Able to work as part of a multi-functional team to meet desired business goals
• Relationship management: Establishes rapport and develop relationships with all key stakeholders
• Analytical skills: Visualizes, articulates, and solves both complex and uncomplicated problems and concepts and make decisions that make sense based on all available information
• Aptitude for technology: Quickly learn and apply knowledge, skills, and judgment by assessing and translating information technology into responsive and effective planning solutions
• Experience with Microsoft Office (specifically Excel)
• Preferred experience with ERP systems such as SAP, Oracle or JDE

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Other details

• Job Family Commercial Leadership
• Job Function Enterprise Planning
• Pay Type Salary

Apply Now

initStaticMap(true); Coke Florida is looking for a Dispatch Supervisor based out of our Tampa HQ location. We're currently looking for 4:30PM to 1:30AM shift, working Saturday through Wednesday. What You Will Do: The Direct Sales Delivery and Full-Service Vending Dispatch Supervisor will be responsible for providing direct management of the DSD & FSV Dispatcher positions, ensuring consistent execution of the daily delivery route dispatch, and that sales orders are scheduled for the delivery to the customer efficiently and on the date requested by the customer while utilizing available resources. The DSD Dispatch Supervisor is also responsible for employee development, continuous improvement of dispatcher productivity, system tools utilization and increased customer service. Previous experience in delivery, logistic/planning support and supply chain optimization helps minimize the learning curve. Roles and Responsibilities: Provide leadership and direction to the DSD/FSV Dispatchers to ensure consistent execution of the daily dispatching processes for all operations across the assigned coverage area Maintain effective staffing and scheduling, including providing relief coverage of dispatchers as needed Verify that orders are scheduled without errors, and create the most cost-efficient route schedules possible within any given constraints including best utilization of trucks, warehouse, human and financial resources Maintain a working knowledge of the CONA SAP scheduling system and other systems utilized to dispatch sales orders Promote an environment conducive to high morale and performance Develop DSD/FSV Dispatchers through training, coaching and feedback Effectively communicate issues and continuous improvement opportunities to immediate manager and or distribution center management Maintain regular communication with the Leader of the Field Operations Organization and provide weekly summary reports to keep field leaders informed Planning and dispatching in an accurate and timely basis to meet established metrics Working with management teams to ensure that scheduling, routing, and service are optimized and efficient Using software and tools to identify the lowest cost solution based on need Continuously improving our dataset to optimize our model and service Providing daily communication to management on labor and equipment needs For this role, you will need: 3 years supervisory/people leadership experience with strong customer service skills 5 years Planning or Analytical experience High School Diploma/GED Additional Qualifications that will make you successful in this role: Bachelor's Degree preferred 3 years of experience with Direct Sales Delivery and Full-Service Vending Dispatch Supervisor Dispatch experience preferred People Leadership: ability to successfully lead, teach, and coach direct reports to achieve established goals Providing direction and monitoring performance that aligns with department and company goals Planning and prioritization:Determine the necessary sequence of activities and the efficient level of resources required to achieve both short and long-term goals Problem solving: Evaluate a problematic situation and create a resolution based on planning and reasoning, use logic, judgment, and data to drive decisions Customer focused:Demonstrates a commitment to service which leads to satisfaction for both internal and external customers Teamwork: Able to work as part of a multi-functional team to meet desired business goals Relationship management:Establishes rapport and develop relationships with all key stakeholders Analytical skills: Visualizes, articulates, and solves both complex and uncomplicated problems and concepts and make decisions that make sense based on all available information Aptitude for technology: Quickly learn and apply knowledge, skills, and judgment by assessing and translating information technology into responsive and effective planning solutions Experience with Microsoft Office (specifically Excel) Preferred experience with ERP systems such as SAP, Oracle or JDE

• Tampa, FL, USA