Dispatch Services Rep / Customer Service Assistant - Joe Hillman Plumbers

Joe Hillman Plumbers, Inc. is currently hiring for a full-time Dispatch Services Rep / Customer Service Assistant to provide exceptional customer service while dispatching our plumbing crew in the Davie, FL area. This office position earns a competitive wage of $20 - $24/hour depending on experience and works 7 am - 4 pm, with a 1 hour lunch, and on-call after hours/weekends on a rotating schedule. We are local industry leaders in this essential trade and believe that hard work can also be fun.

In addition to great pay and our exceptional culture, we offer the following benefits and perks:

• 401k plan
• Medical, dental, and vision coverage

We also offer paid vacation time and personal time off.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

OUR IDEAL DISPATCH SERVICES REP / CUSTOMER SERVICE ASSISTANT

• Respectful - be kind, positive, and helpful
• Career-minded - looking for more than a job
• Self-motivated - sees what needs to be done and does it
• Team player - get along well with others and have a true understanding of teamwork
• Pride in your work - real desire to do quality work and ensure customer satisfaction

If these ideal service technician traits describe you, please continue reading!

ABOUT JOE HILLMAN PLUMBERS, INC.

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before.

We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

REQUIREMENTS FOR A DISPATCH SERVICES REP / CUSTOMER SERVICE ASSISTANT

While dispatching plumbing services, your demeanor is friendly and confident. You easily converse with clients on the phone and dispatch calls to technicians. Your primary goal is to ensure ultimate scheduling efficiency. Working hard to ensure that customer service expectations are not only met but exceeded, you maximize technicians' time and mileage.

The majority of your workday is spent in the office either on the phone or computer where you thrive in a fast-paced office environment. You inform clients of arrival times or any potential delays, and adjust for any rescheduling needs as conflicts arise. Company success is due in part to your skills and abilities! If this position speaks to you, and you meet the following requirements, we want to meet you!

• High school diploma, GED, or equivalent - related experience and/or advanced training or any equivalent combination of education and experience may be substituted
• 2 or more years of dispatch experience
• Customer service, dispatch, and/or service line experienced desired
• Strong communication and interpersonal skills
• Bilingual a plus
• Can work in a fast-paced environment, self-motivated to provide exceptional customer care while interacting with customers by phone, directing technicians by radio and tracking
• Open to receiving constant coaching and feedback
• Active in working to meet/exceed set goals
• Previous experience gathering data information and inputting the information in the computer
• Basic knowledge of office machinery and proficient computer use
• Knowledge of the geographical territory
• Familiarity with the plumbing trade would be a plus, but we will train the right person!

If you are excited about this Dispatch Services Rep / Customer Service Assistant opportunity, don't delay. Apply today!

Location: 33317 / 34986