Dispatch/Inside Sales - Hooksett, NH - CRH Americas

Job ID:  504187

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

Job Summary

This position requires the employee to perform a wide variety of functions including the following: preparing shipping documents, accepting payment, basic typing, and word processing, answering calls, customer relations, etc. This individual will also address product questions, sales orders, order tracking, quotes, and quality solutions to delivery needs. Sustaining the high-level customer rapport with fast-paced and accurate service levels is key to the success of this position. This position is responsible for dispatching trucks with outbound deliveries and scheduling backhauls as needed, coordinating with the sales department, answering phones as needed and maintaining accurate records. This position is responsible for ensuring the highest level of customer satisfaction for the business by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Job Responsibilities

• Prepare delivery tickets and related shipping documents
• Check and review all orders assigned before they are shipped against delivery tickets
• Work closely with truck drivers to ensure delivery date/times are accurate, D.O.T. compliance with load weight and secure loads are met
• Accurate record keeping of each truck entering/leaving the site as well as the weight of all materials entering/leaving the site
• The position uses computers, spreadsheets, and databases
• Strong information storage and filing skills are required
• Some work may include analyzing data and making various computations
• Experienced accurate data entry and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records
• Coordinate deliveries with trucks and customers to ensure delivery time accuracy
• Plan and schedule effective delivery routes and work with trucks to cover loads efficiently
• Ensure timely quotes are accurate and delivered in a timely manner
• Strong customer service skills
• Assist customer with product questions, ordering, order tracking, complaints and issues
• Utilizing Salesforce to track quotes Proactively work with and manage house accounts to grow relationship and increase revenue
•  Utilize Salesforce to create and manage opportunities related to house accounts and team quotes
• Send leads to house accounts and follow up
• Coordination with Sales Manager as needed
• Coordinate shipping to job sites for commercial projects
• Enter orders into system for billing and delivery
• Answer incoming calls
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
• Willing and able to cross-train on other aspects of the customer service process
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• High school diploma or GED, or equivalent experience in related function
• At least 1 year of related experience
• Computer skills in Microsoft Excel & Office Suite, Word, and Outlook; Cloud, Salesforce experience preferred, M3/H5 Lawson experience a plus
• Mathematical and communication skills
• A proven safety record as well as a history of being a team player
• Must be able to work without direct supervision
• Ability to multi-task, answer phones and enter orders
• Ability to read and comprehend simple instructions
• Detail oriented, good organizational and problem-solving skills
• May require occasional lifting of up to 50 lbs.
• Walking and standing for long periods of time
• Ability to climb flights of stairs throughout the day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.