Dispatch/CSR - Spherion

As a Dispatcher/CSR, you will serve as the primary point of contact for customers, providing support and assistance with their inquiries, orders, and concerns. This role focuses on delivering exceptional service to clientele.

Responsibilities:
Respond promptly to customer inquiries via phone, email, or in-person, demonstrating professionalism and courtesy.
Collaborate with warehouse staff to ensure accurate and timely order fulfillment.
Maintain accurate records in company database.
Address customer complaints and concerns with empathy and efficiency, striving for satisfactory resolutions.

Working hours: 9:00 AM - 6:00 PM

Skills:
Excellent communication skills, both verbal and written
Interpersonal skills and ability to build rapport with customers.
Familiarity with warehouse operations and inventory management systems.
Experience in a customer service or sales role, preferably in a warehouse environment.
Proficiency in using computer systems and software for data entry and order processing.
Detail-oriented with organizational skills.

Education:
High School

Experience:
1-4 years

Qualifications:
Minimum of 1-2 years of experience in a customer service representative role.
Ability to work effectively in a fast-paced environment and multitask.
Empathetic and patient demeanor when dealing with client inquiries and concerns.
Problem-solving skills and ability to think critically to resolve issues.
Flexibility to work occasional evenings or weekends as needed


Apply now to start an exciting career journey with us! Call 956-955-7064 for more information or stop by our office at 216 W. Village Blvd #102

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).