Dispatch Coordinator at INTELLYS CORPORATION

Intellys Corporation is actively seeking a Dispatch
Coordinator to join the team in Grapevine, TX.

Reports to: Director of Operations

Hours/Schedule: Full-time, Monday to Friday 9am
to 6pm (Remote on Fridays)

Work environment: Hybrid/In-Office

Who we are:

We are a Technology as-a-Service Company providing 24x7x365
NOC, a service desk, project managers, dispatchers and field engineers working
with carriers, manufacturers, system integrators, and value added resellers to
provide professional, cost effective customer IT and Network support. Our
primary goal is to seamlessly deliver purpose built support solutions with
complete professionalism as well utilizing a technology centric ERP to allow
customers unfettered access into each and every transaction we manage.  In
order to support company initiative and our customers, we are currently looking
to grow our team and customer support with the addition of a Dispatch
Coordinator

What we Offer:

• $39k - $50k yearly,
  commensurate on experience.


• Medical, Dental, Vision.


• Paid Time Off.


• 401K


• Life Insurance

What you’ll do:

• Managing and Executing deployment services for work
  orders assigned, including but not limited to: scheduling field
  technicians, managing onsite technicians, confirmed scheduled dispatches,
  documenting results of dispatch, interacting with customers to confirm
  availability and provide updates, and follow up on completed dispatches.


• Learning and Comprehending the Services Portfolio.


• Professionally representing the brands with honesty and
  integrity.


• Providing support for all Onsite Field Services
  customer requests.


• Effectively ensuring, through consciences effort and
  cooperation with other team members so that all Scope, Change Management,
  Project Management is provided according to best practices to ensure
  Customer Satisfaction.


• Providing detailed Notes and Logs for all Dispatches,
  Post Deployment Notes and Deliverables, Customer Issues and other
  Job-Related Activities that ensure responsible management of accounts.


• Demonstrating consistent professional workmanship and
  organizational skills.


• Properly using all Company provided Middleware and
  Software to track and host Job related activities.

Our ideal candidate:

• Experience
  dispatching/scheduling in an IT/Technical Environment preferred.


• Excellent communication,
  organizational and time management skills.


• Ability to multitask.


• Work in a collaborative
  team environment.


• General high level
  IT/Technology knowledge and understanding.


• Critical thinking
  skills.


• Excellent email
  etiquette and typing skills.


• Some
  college preferred, high school diploma required.


• Ability
  to problem solve and think critically .


• Attention
  to detail.


• Communication
  skills.


• Demonstrated
  ability to work independently and effectively under pressure.


• Ability
  to meet all clearly defined deadlines/SLA’s.