Dispatch Coordinator - Willard Heating and Cooling

Big or Small Willard Handles It All!

A HVAC/Electrical/Plumbing dispatcher assigns/plans, schedules, and routes service requests for our business. 

Job Summary:
The Dispatch Coordinator is an integral part of the organization, scheduling and dispatching workers, work crews, equipment and service vehicles to appropriate locations according to provided customer information. This is a full-time position and reports to the Dispatch Manager.

Job Responsibilities:

• Ability to speak professionally and courteously to customers and fellow team
• Ability to manage difficult or emotional customer situations in a stressful, fast paced environment.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Maintain knowledge of all field technician whereabouts and well-being throughout the day.
• Respond promptly to customer service requests and assist with all customers’ questions and concerns.
• Work well in group problem solving situations, while contributing to building a positive team spirit.
• Requires good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated, or angry.
• Ability to learn quickly so they can acquire product/service knowledge to answer customers’ questions accurately.
• Flexibility is required; at any time may be asked to change or extend scheduled work hours according to the departments’ needs.
• Understanding, summer is the busiest time of the year and scheduling changes will be handled, if any, on a very limited basis at the discretion of senior management.
  
  

Job Qualifications:

• High School Diploma or Equivalent
• 1-2 years’ experience trade specific HVAC/Plumbing/Electrical *preferred but not required
• Understand business software – service titan
• Computer skills/Typing

Why Willard West:

Willard West an Equal Opportunity Employer

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

 We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). With no salary cap, your effort determines your paycheck! Many of our technicians earn more than $100k/year!

If we sound like a company, you want a long-term career, apply today!

Job Type – Full Time

Hourly Range - $15-$20 Depending on experience

Ability to commute/relocate:

• Location: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 1-2 years trade specific preferred but not required

Work Location:

• In person