Dispatch Coordinator - 2nd Shift - BEST Logistics Group

BEST Cartage is seeking a Second-Shift Dispatch Coordinator to join our thriving Operations team in Kernersville, NC!

With this being a 2nd shift position, hours will be 1:30P to 10:30P Monday through Friday.

In this role, you will build positive relationships and actively coach a group of drivers while managing specific business key metrics. This includes achieving maximum fleet productivity and profitability by reaching weekly utilization goals. This position will be held accountable for insuring safe standards of operation are practiced while meeting all customer pickup and delivery requirements. As a Dispatch Coordinator, you are required to use an open, interactive coaching/mentoring approach to create driver success and retain our driving professionals.
Responsibilities:

• Manage drivers in compliance with company policies and procedures.
• Welcome new drivers assigned to your group to our client’s company during the orientation period by reviewing dispatch operations, policies and procedures.
• Ensure driver success through relationship building, effective communication, positive recognition and timely addressing of issues (personal and performance related). This includes providing developmental feedback to drivers regarding their performance and conduct regular discussions with all drivers to review their performance against the key performance metrics.
• Proactively assist/coach drivers on time management issues, i.e., departure times, workflow, and hours of service management to insure on-time delivery, logging and off-duty/work activity that will result in adequate rest time.
• Complete and review driver payroll accuracy, time off in compliance with company policy, driver/load planning and scheduling, etc.
• Monitor incomplete trip sheets and secure necessary paperwork to complete billing process.
• Listen and communicate effectively with other non-driving staff; function as a liaison between the driver and other departments to facilitate problem resolution.
• Work with your assigned Driver Recruiter to retain quality driving professionals.
• Work with Fleet Efficiency Coordinator on safety metrics among assigned driver group.
• Other duties and tasks as assigned

• Ideally, candidates should have transportation, supply chain, or logistics experience, or experience in a similar industry.
• We are looking for candidates known for their ability to empower and mentor a team to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment.
• A positive, team-work minded attitude and a passion for success!
• Candidates should have well rounded computer skills suited for data entry, as well as use with MS Office and other platforms.