Dispatch Agent - Riverstone Logistics

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary  

The Dispatch Agent monitors daily delivery requirements and initiates/fields calls, instant alerts, and emails to/from Motor Carriers, client personnel, and field personnel to safely coordinate client deliveries. The Dispatch Agent keeps diligent records of interactions through approved mechanisms (such as DispatchTrack and SalesForce).  

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Maintaining responsibility for communicating to all stakeholders in a manner that maximizes efficiency and ensures customer satisfaction and carrier compliance 
• Answering in-bound calls from carriers and customers and assessing and responding to their needs 
• Troubleshooting delivery issues alongside motor carrier teams to include locating customer homes, contacting customers, contacting carrier teams to request “go-backs,” and notifying customers of pending time frame or delivery issues  
• Providing exceptional service to clients, customers and carriers always 
• Following-up with customers to ensure satisfaction after exception-based solution 
• Performing office clerical work, such as filing and organizing 
• Working as a team player and contributing to the team accordingly 
• Manage logistics services 
• Performing other duties as assigned 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• High School Diploma/GED or equivalent experience required
• Previous experience as a Dispatch Agent, Customer Service Representative, or Dispatcher is a plus 
• Proficiency with Microsoft Office suite, including Excel
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service 
• Must be efficient with strong attention to detail
• Ability to prioritize tasks 
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving 
• Bi-lingual is a plus 

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.  

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.