Dishwasher/Utility - Apache Casino Hotel

Job Description

Position: Dishwasher/Utility

Department: Food and Beverage

Reports to: Executive Chef

FLSA Status: Non-Exempt, Hourly

Minimum Qualifications

• A combination of education, training or experience that provides the required knowledge, skills and abilities, with a high school diploma or GED preferred


• No prior experience required but prior hospitality experience preferred


• Additional language ability preferred, but not required

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times


• Transport and clean cooking utensils and service ware in order to provide cooks, bussers and food servers with appropriate equipment for guests’ dining experience


• Cleaning of physical surroundings


• Promptly and carefully sort soiled service ware so that it can be put through the dish or pot machine properly; quickly wash all ware and replace in storage areas as designated; physical strength and stamina are essential due to the high activity level


• Operate burnishing machine to ensure proper finish on silverware; clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work; keep dish machine properly cleaned and filled with water per Apache Casino Hotel standards; de-tarnish/polish silver for proper appearance


• Knowledge of or ability to learn about service ware and how to maintain same in order to complement guest experience


• Ability to read and understand English sufficiently to fully comprehend job requests, caution notices and similar written materials


• Ability to transport heavy objects through a crowded room


• Perform general cleaning tasks using standard Apache Casino Hotel cleaning products; clean up unexpected spills, clean and dry floors to prevent slip/fall accidents, separate linen from other debris


• Move supplies and equipment


• Report any suspicious persons or activity to a supervisor immediately


• Perform other duties as assigned, including cross training

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations


• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift


• Understand and comply with the Eye Hi Goodbye program


• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records


• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members


• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs


• Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs


• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise


• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority


• Capable of using tact, maintaining confidences, and fostering an ethical work environment and handling situations honestly


• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce


• Follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures


• Share due credit with team members; display team spirit and enthusiasm, and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members


• Ability to operate various types of equipment used in your department, for example ovens, broilers, grills and mixers, and knowledge of personal computers, printers, copy/scan/facsimile machines

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is required to stand for prolonged periods, and occasionally required to walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member must occasionally grasp, lift or carry up to 35 pounds and move or push goods on a hand cart/truck weighing a maximum of 500 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test, and obtain an Oklahoma Food Handler’s Permit.