Dishwasher - American Pub, LLC

Role Purpose
To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment.

Key Responsibilities & Accountabilities

Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment.

Ensure dishes and cookware are sanitized and available as needed.

Maintain daily cleanliness and maintenance of dish machine.

Clean and sanitize service area and kitchen throughout shift.

Complete assigned prep work and beautification duties.

Trouble-shoot dishwasher machine malfunctions.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.

Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness.

At all times provides a favorable image of TGI Friday's to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors.

Key Decisions
Influences:

Guest Experience

Issues around cleanliness and sanitation

Measures of Success

Consistently fulfill the Key Responsibilities and Accountabilities above

Guest satisfaction scores

Cleanliness and sanitation

Qualification Requirements

Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.

Must also be able to perform duties that ensure Guest satisfaction.

Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage.

Must be able to frequently lift and carry up to 70 lbs.

Competencies
PASSION FOR THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service

Understands how their role impacts the guest

Displays a caring attitude towards guests.

Contributes to the guest experience through knowledge of job and products

Demonstrates a service attitude by providing support to those who are directly serving the guest

Consistently follows recipe directions to provide quality food that meets the guests' expectations

Handles special requests in a responsive and positive way

Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive

Pays close attention to guests' and coworkers' special requests to ensure accuracy

Responds positively to conflict situations and works to find appropriate solutions

Keeps interaction positive and productive; avoids conveying negative messages

Shares information with others to raise awareness of potential needs and concerns

Listens carefully and attentively to others without interrupting

Asks thoughtful questions to ensure proper understanding of the message being conveyed

Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace

Shows guests and team members that he/she genuinely enjoys the job

Displays passion, energy and pride in doing the job right

Exhibits ability to learn the craft and a desire to continue to develop and grow.

Works with a strong sense of urgency and drive; pushes for quick, yet accurate results

Focuses on the way he/she approaches a task, not just the task itself

Takes independent action to improve existing systems and processes

Enthusiastically promotes the TGI Friday's brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results

Arrives on time and ready to work dressed in proper uniform

Attends all required shift meetings and is prepared to contribute

Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards

Minimizes wastes and costs (e.g., maintains proper rotation of inventory)

Balances speed of production with accuracy and quality

Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly

Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner

Addresses daily challenges and obstacles with confidence and a positive attitude

Handles multiple tasks without becoming visibly overwhelmed or flustered

Easily adjusts to meet changing demands and new responsibilities

Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift

Maintains an even-tempered demeanor even in stressful situations

Responds calmly to problems and controls emotional reactions

Handles him/herself in a professional manner at all times

TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along

Recognizes the importance of working together to accomplish goals

Actively promotes cooperation, respect, and acceptance of all team members

Establishes positive and supportive working relationships with all team members to maintain a productive environment

Takes on additional responsibilities to ensure proper coverage during rush periods

Reaches out to team members when necessary to ensure timely completion of all tasks

Takes advantage of opportunities to set an example for new or inexperienced team members

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