Disaster Data Input Specialist/Case Management Specialist - Catholic Charities of San Francisco

ORGANIZATION SUMMARY

Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality. 
 

 

The Disaster Case Management Program (DCMP) is a new initiative of Catholic Charities. It provides direct case management services to disaster survivors and their families. These services include advocacy, information and referral, crisis intervention, and recovery services. The program operates within a time-limited framework of two years, which is based on when the federal government declares a disaster for an area. 

 

The current program funding for DCMP is related to the January 2023 winter storms and the federally declared disaster for San Mateo County. Given the nature of climate change and the fact that a federal disaster has been declared in one of the three counties served by Catholic Charities every year since 2018, additional projects are expected to be added to this program over time. This presents a unique opportunity for you to grow and learn in a dynamic environment. However, please note that the funding for this position is not guaranteed beyond the current disaster funding. 

 

Under general supervision from the DCMP Manager, the Data Entry Specialist/Case Management Specialist would work directly with those affected by the declared disaster. Data Entry Specialist/Case Management Specialist will help survivors apply for benefits. Help identify which programs are available to survivors—assisting with appeals as necessary and working to develop a plan for the future. 

 

 

• Understand the various County, State, and Federal programs available for disaster recovery. 

• Understand the Disaster Declaration process. 

• Be familiar with the FEMA Individual Assistance Program(IAP).  

• Assist survivors in navigating the possible benefits available to them.    

• Work with clients to identify needs  

• Work with the Construction Cost Analyst to determine the cost of rebuilding. 

• Data entry into database systems is required to complete monthly reports. 

• Participate in related programs, organizations, and community meetings as assigned. 

• Maintain proper client and program documentation. 

• Represent the program and organization at outside meetings as needed. 

• Attend meetings and training programs, as requested. 

• Assist with developing the data and metrics that drive the ability of the program to gain and maintain grant funding    

• Commitment to Catholic Charities' Mission, Vision, and Core Values. 

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.   

 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

 

Education & Experience: 

 

• BA degree and one year of experience preferred or AA degree and three years related experience. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)  

• Bilingual (Spanish required) 

• Experience working with families in crisis and in a case management setting preferred 

• Other relevant experience will be considered. 

 

Knowledge, Skills & Abilities: 

 

• Strong coordination skills. 

• Knowledge of community resources for families recovering from a disaster. 

• Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems. 

• Functional knowledge of Microsoft Office Products. 

• Ability to speak Spanish, Tagalog, or Cantonese is preferred. 

• Knowledge of mandatory reporting requirements for people working with children. 

• Must be able to read and write English 

• Must be able to drive and have access to a reliable vehicle for outreach and home visits (mileage and cell phone stipend available).  

• Ability to communicate clearly in both verbal and written forms. 

• Ability to prioritize tasks with strong organizational skills. 

• Ability to design systems and processes to track data and monitor progress. 

• Achievement oriented 

• Teamwork and cooperation 

• Client-centered 

• Organizational awareness 

• ??Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.? 

 

Clearances Required Prior to the First Day of Employment: 

 

 

Fingerprints:  Required     

TB Screening –  

Negative Tuberculosis Test: N/A 

First Aid  

Certificate:      N/A 

COVID-19  

Proof of Vaccination:  Required 

 

 

 

 

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews. 

Is responsible for accurate and timely submission of case records. 

Serves on a quarterly case record review committee for Performance and Quality Improvement  

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting. 

 

 

 

 

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

 

• ??Frequent? Bending, standing, stooping, kneeling, reaching, twisting, and walking. 

• ??Frequent? Lifting, pushing, and pulling. 

• ??Frequent? Repetitive motions: Making substantial movements (motions) of the wrists, hands, and fingers. 

• ??Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. ? 

• ??The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.? 

• ??Driving is required for this position.? 

 

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)  

 

 

 

 

 

 

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

• May need to enter private residences during client home finding/housing search. 

• Occasionally exposed to outside weather conditions. 

• Noise level in the work environment is usually moderate. 

• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm, and violence. 

• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors. 

• The worker is subject to outside environmental conditions: No adequate protection from weather. 

• The worker is subject to noise: Noise in the work environment can be moderate to excessive. 

• Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior 

• The work environment includes traveling using various modes of transportation.   

 

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

 

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.  Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.