Director – Aircraft Technical Data - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Lead the Technical Data Management and Maintenance Program change management teams. Develop and drive the strategy for technical support document content creation and deployment, including authoring tools, quality systems and delivery applications and libraries. Own the business strategy, product vision, product roadmap prioritization and partnership with the DT team for technology solutions that support technical data.

• Leads technical data management team responsible for content creation, processing, assembly all Tech Ops policies & procedures manuals to directly support the maintenance, repair, and overhaul of the Fleet
• Leads strategy development and implementation of Technical Data delivery and distribution processes and tools, partnering with Digital Technology on the product roadmap and strategy, including change management throughout the organization
• Engages with internal stakeholders and industry groups to understand existing policies with respect to technical data management and delivery and leads changes to support United’s long term business objectives
• Develops and coaches employees both inside and outside of organization with the goal of developing a stable talent base and ensuring organization knowledge retention

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Aerospace Engineering, Aviation Management, Technical Communications, or related field
• 7+ years of aviation technical data experience including 3+ years leading people at Sr. Manager level
• Excellent verbal and written communication skills
• Ability to foster collaboration between organization groups
• High attention to detail
• Familiar with regulatory requirements related to technical data and manuals
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• 5+ year Experience with large scale content management, including legacy and modern content authoring and management systems
• 5+ years of experience with configuration management organizations
• 5+ years or experience with airline or aircraft digital product management and implementation
• Understanding of mechanical drawings and bill of materials
• Proficient in configuration management and technical data management tools (e.g., CAD, PDM, S1000D)
• Knowledge of lean principles and process improvement methodologies
• Experience with partnering with DT organization to implement technical data and/or maintenance program tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.