Director - Volunteer Services - FT - Days - MHW - Memorial Healthcare System
Pembroke Pines, FL
About the Job
Location:
Pembroke Pines, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Serves as a consultative and strategic partner in the design, development, and execution of volunteer program and strategies including activities such as, but not limited to, sourcing, recruitment, onboarding, and retention initiatives that align with the mission, values, and objectives of Memorial Healthcare System (MHS).
Responsibilities:
Determines communication protocols for volunteers and those who work with them.Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.Creates volunteer policies and procedures including volunteer forms, volunteer position job descriptions, volunteer handbook and code of conduct.Provides leadership, guidance, and mentoring to Volunteer Coordinators, including hiring, orienting, evaluating, disciplinary actions, and continued education initiatives.In collaboration with internal partners, supports the Memorial Experience through voice of customer measurement tools to ensure volunteer and department leaders' experience (i.e., annual volunteer survey, annual leader survey); also ties in patient experience impact.Leads, develops, designs and evaluates volunteer recruitment and retention strategies: leverages existing volunteer network, and cultivates new relationships/partnerships to create pipelines (represents the organization at community events, builds pipelines/networks, develops community partnerships, etc.).Serves as Subject Matter Expert (SME) regarding volunteer processes (i.e., partners with and influences business leaders on volunteer strategies, plans, and practices).Facilitates the development and maintenance of the Volunteer Branding Strategy to effectively attract volunteers through marketing initiatives and plans.Develops strong working relationships with high schools, colleges/universities and community-based organizations. Obtains working knowledge of their programs.Develops, designs, monitors, and evaluates volunteer appreciation and recognition programs.Develops, maintains, and monitors Key Performance Indicators (KPIs) in order to measure and report efficiency, service, and productivity results to improve effectiveness of the function.
Competencies:
Education and Certification Requirements:
Bachelors (Required)
Additional Job Information:
Complexity of Work: Excellent presentation, public speaking and community relations skills. Excellent verbal and written skills. Ability to communicate, motivate, lead and relate effectively to a wide variety of individuals. Required Work Experience: Three (3) years of experience relevant to leading successful volunteer programs and experience implementing volunteer projects and plans.
Working Conditions and Physical Requirements:
Pembroke Pines, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Serves as a consultative and strategic partner in the design, development, and execution of volunteer program and strategies including activities such as, but not limited to, sourcing, recruitment, onboarding, and retention initiatives that align with the mission, values, and objectives of Memorial Healthcare System (MHS).
Responsibilities:
Determines communication protocols for volunteers and those who work with them.Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.Creates volunteer policies and procedures including volunteer forms, volunteer position job descriptions, volunteer handbook and code of conduct.Provides leadership, guidance, and mentoring to Volunteer Coordinators, including hiring, orienting, evaluating, disciplinary actions, and continued education initiatives.In collaboration with internal partners, supports the Memorial Experience through voice of customer measurement tools to ensure volunteer and department leaders' experience (i.e., annual volunteer survey, annual leader survey); also ties in patient experience impact.Leads, develops, designs and evaluates volunteer recruitment and retention strategies: leverages existing volunteer network, and cultivates new relationships/partnerships to create pipelines (represents the organization at community events, builds pipelines/networks, develops community partnerships, etc.).Serves as Subject Matter Expert (SME) regarding volunteer processes (i.e., partners with and influences business leaders on volunteer strategies, plans, and practices).Facilitates the development and maintenance of the Volunteer Branding Strategy to effectively attract volunteers through marketing initiatives and plans.Develops strong working relationships with high schools, colleges/universities and community-based organizations. Obtains working knowledge of their programs.Develops, designs, monitors, and evaluates volunteer appreciation and recognition programs.Develops, maintains, and monitors Key Performance Indicators (KPIs) in order to measure and report efficiency, service, and productivity results to improve effectiveness of the function.
Competencies:
Education and Certification Requirements:
Bachelors (Required)
Additional Job Information:
Complexity of Work: Excellent presentation, public speaking and community relations skills. Excellent verbal and written skills. Ability to communicate, motivate, lead and relate effectively to a wide variety of individuals. Required Work Experience: Three (3) years of experience relevant to leading successful volunteer programs and experience implementing volunteer projects and plans.
Working Conditions and Physical Requirements:
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 80%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 0%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 80%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 0%
- Biological Hazards - Respiratory = 0%
- Biological Hazards - Skin or Ingestion = 0%
- Blood and/or Bodily Fluids = 0%
- Communicable Diseases and/or Pathogens = 0%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 0%
- Hazardous Chemicals = 0%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 80%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechan
Source : Memorial Healthcare System