Director, Strategic Services - First Insight, Inc.

Retail Decision Platform - Partnering Art & Science to Build a Better World... Insightful

About First Insight   

First Insight is the global leader in Voice of the Customer/AI retail solutions, transforming concept to conversion decision-making and business performance through actionable consumer insights and AI. Our platform enables retailers and brands to boost revenues and profitability by informing strategic decisions with insightful consumer data and removing guesswork. Trusted by hundreds of leading retailers, vertically integrated brands, mass merchants, and wholesalers, First Insight leads in optimizing strategy, planning, product, pricing, and marketing decisions.First Insight’s platform represents a proven, breakthrough solution with a better signal and actionable data to help decision makers confidently anticipate outcomes so businesses can build financial plans that they can achieve.

At First Insight (FI) we are all about the ultimate outcome – the delivery of measurable results to our customers. Our innovative solutions leveraging consumer data, AI and advanced predictive analytics have taken the retail sector by storm, resulting in years of consistent, significant growth. As we continue to grow, we are seeking a high performance, self-motivated, experienced professional who is looking for an opportunity to help drive our business as a Director, Strategic Services. This high visibility, customer-facing position provides the opportunity to both engage directly with C-Level leaders in global organizations, as well as lead internal cross-functional teams in the implementation, measurement, and delivery of services and value.  

Ideal candidates should be analytical problem-solvers with a successful track record and experience with SaaS based software solutions, soft good/hard good retail industry experience, and project management experience.  Relatable experience with demonstrable understanding of product-to-market processes and associated KPIs is necessary.

Our team members are the reason for the growth of the value-driven use of our solutions. First Insight empowers and engages our team members by providing:

• Professional Training
• Dynamic, creative, professional and supportive team environment
• Full benefits package provided including Health, Dental, Vision, 401K, Life Ins, and Paid Time Off
• Opportunity for rewarding contribution and career growth
• Opportunity to work remote 30% of the time

The Director, Strategic Services primary responsibility is creating detailed, actionable operational/implementation plan, managing implementation process, transferring knowledge for customer understanding and engagement thereby increasing utilization and adoption by ensuring that:

• FI solutions become an integral part of the customer’s workflow
• Strategic guidance is provided to the customer to achieve highest level of utilization and value through use of FI solution
• FI solutions are understood and adopted within and across customer functional teams
• Strategic and actionable guidance and measurable value are delivered
• Opportunities for greater value and growth are identified and promoted with the customer

As a Director, Strategic Services at First Insight, you will: 

• Demonstrate how First Insight’s solutions can actionably impact a customers’ strategic and tactical goals in product to market decisions delivering a significant positive impact to operational performance and profitability.
• Manage implementation process effectively to achieve high adoption & untilization.  
• Showcase current best practices and successes - highlighting the early and ongoing value of FI solutions and partnership.
• Transfer knowledge on how to interpret and apply output data of FI’s solution suite to support decisions and decision-makers in attaining business goals and supporting initiatives.  
• Guide our customer in methodology, best practice use, and integration of FI solutions to experience highest ROI.
• Engage with retail industry partners understanding current strategic challenges and trends identifying opportunities to further support our customer’s achievement of business goals and improve KPIs
• Identify opportunities to strategically integrate solution with customers for increased utilization, adoption and value realization

Specific accountabilities include:

• Assess & evaluate new customer requirements against the scope of the project
• Create activation/operational plan
• Manage implementation, training, communication and strategic utilization with customer teams
• Manage project schedules, budgets, resources, associated tasks and communication to ensure that strategic solutions are delivered within time and cost constraints
• Identify, document, and manage project risks and escalate issues to leadership for timely resolution
• Work with Business Analysts to accurately measure solution against customer KPIs
• Prepare project status metrics, reports and presentations to keep management and all customer stakeholders informed of the project status, utilization and value delivery; problem solve issues
• Drive best practice usage, and adoption of FI’s software solution throughout customer organization
• Build and maintain relationships with stakeholders and end-users at all levels of the customer organization
• Educate/train new customers teams on use of solutions - best practices and applications to align with customer business strategy
• Present and articulate advanced solutions, and benefits
• Facilitate business case development
• Coordinate with internal and customer teams in person and virtually
• Act as an evangelist to position First Insight solutions across functional teams within customer organization

QUALIFICATIONS AND SKILLS:

• 10 years retail and technology experience (Experience with SaaS Platforms is desired)
• 4 years project management experience 
• Deep understanding of the retail industry along with risks and complexities of the go-to-market process
• Ability to take an active role in account strategy and planning with a sales partner to build and execute a comprehensive operational/implementation customer strategy
• Ability to work in a dynamic environment and balance multiple responsibilities
• Outstanding communication/interpersonal skills to include listening, verbal, written & presentation skills
• Excellent organizational & time management skills
• Self-motivated and proactive – driven to provide optimal results
• Assertive and goal-oriented with high personal drive, integrity, and a positive attitude
• Comfortable working in a team environment with all levels of internal and customer organizations
• Hybrid position - with up to 60% travel.

Must be authorized to work in the US

Look us up! www.firstinsight.com

BENEFITS & PERKS

First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days and a positive team environment.

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