DIRECTOR - SALES - Hard Rock International (USA), Inc.

The Director of Sales is responsible for driving and exceeding topline revenue by executing sales strategy across all managed market segments. Responsibilities include leading a sizable sales team, business development, and client engagement. The position requires a direct, determined, and decisive leader with a strong sense of urgency for achieving results.  This candidate will have an exemplary track record of surpassing truly audacious goals under the most demanding circumstances.

Leadership:

• Inspire and motivate direct reports to stretch beyond their potential. Develop team members to be innovative and resourceful in the pursuit of revenue goals and objectives.
• Set individual revenue targets, key performance indicators, and metrics (what success looks like and how it will be measured).
• Review action plans with each direct report and provide feedback during weekly 1-1 meetings and quarterly reviews. Set expectations and uphold accountability for performance.
• Onboard team members during their 90-day induction; ensure new hires are highly engaged and equipped with the tools, knowledge, and resources to make immediate contributions to the business.
• Coach direct reports on the sales process and share valuable feedback at each stage of the cycle to capture every available revenue opportunity.
• Teach and empower direct reports to exercise sound judgement and make profitable business decisions.
• Create growth plans that positively impact revenues, nurture retention, and serve as an important roadmap for promotion within Hard Rock.
• Actively network within the industry to generate a talent pipeline for all positions on the team.
• Lead and/or contribute to meetings including daily team standups, business reviews, sales meetings, event servicing meetings, and revenue meetings.
• Strengthen employee morale, connection, and satisfaction with ongoing team member communication, recognition, and appreciation.
• Provide consistent and timely feedback with respect and dignity.
• Spark ideas, input, and diverse viewpoints from each member of the team to drive the business forward.
• Deliver exemplary hospitality and serve as a model of service excellence.

Business Development:

• Implement strategic revenue driving tactics for each market segment.
• Exceed individual revenue goal and quarterly and annual team targets.
• Identify new clients, markets, and other business opportunities; react and adjust quickly to changing conditions in the economy and marketplace.
• Build and strengthen client relationships on behalf of the Hotel and as a senior leader of the sales team.
• Represent Hard Rock Hotel New York at premiere hospitality events and tradeshows, lead site inspections, and host clients at the Hotel.
• Cultivate strong professional connections with department leaders and internal stakeholders including the Global Sales Office.
• Partner closely with the Global Sales Office to execute brand-level initiatives and account development plans.
• Analyze market trends using business intelligence; propose tactics to shift market share and increase rate.
• Foster deep connections with industry counterparts and professional organizations.
• Pioneer ideas that differentiate the hotel and position the property at the forefront of the competitive landscape.

Strategies + Systems:

• Work closely with the Director of Sales & Marketing and Director of Revenue Management to shape and implement the annual business plan.
• Participate in the budgeting and forecasting of rooms and catering revenues.
• Prepare month end reports for all segments; analyze production and use the data to set or adjust account strategies.
• Devise standard operating procedures that support business objectives; review and refine for maximum effectiveness.
• Train team members on Hard Rock International brand standards for the sales CRM and other booking tools; perform regular audits.
• Manage department expenses to be in line with the annual sales budget; propose efficiencies as needed.

ADDITIONAL REQUIREMENTS

• An entrepreneurial mindset; adaptable and flexible.
• Operates with alacrity; highly energetic, optimistic, and solution oriented.
• Can travel occasionally for business and work evenings, weekends, and/or holidays, as needed.
• Experience working for a luxury/lifestyle hotel is preferred.
• Passion for music and knowledge of music trends preferred.

For this New York, New York United States-based position, the expected annual base salary is $180000-$190000.

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