Director, Sales Engineer - Visa Digital Enablement Solutions (DES) - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

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We are seeking a Director of Sales Engineering with comprehensive and demonstrated technical expertise in a digital financial services setting. This role focuses on our Visa Digital Enablement Solutions and involves a wide range of responsibilities including client-specific solutioning and open-box discussions, lead technical discussions and demonstrations. This role will provide detailed technical integration options to prospective and existing clients.

The ideal candidate will be a proven strategic thinker with a solid technical understanding of digital banking API/SDK based products, emerging market trends, and payment/issuer processing. The Director of Sales Engineering will be instrumental in achieving client and revenue targets for Visa DES solutions and must be capable of explaining technical solutions to technical and non-technical audiences.

The Digital Enablement Solutions Sales Engineering Director will function as a connector between the generalist/specialist sales teams and the DES global/regional product team, providing engineering, technology, and integration guidance to potential clients.

Responsibilities, 

• Deliver expert technical guidance to prospects to help them understand how to create compelling digital experiences using Visa Digital Enablement products and services.
• Explain technical solutions and consult with prospects to present white label, API, and SDK digital banking integration options across multiple digital channels.
• Support on-site and virtual sales pitches and client renewals through presentations and demonstrations.
• Communicate technical requirements and dependencies, pre-requisites, configuration options, implementation considerations and develop end to end technical flows in partnership with clients.
• Maintain a deep knowledge of all DES, Visa, and processor related products and services.
• Maintain deep understanding of DES development roadmap and influence roadmap priorities by communicating client needs to product teams.
• Deliver product and competitor information to drive and support product development and innovation strategies.
• Identify and highlight key partnership opportunities across the digital banking industry e.g. (Mobile/online banking providers, processors, etc.)
• Recommend changes to current sales techniques, procedures or promotional efforts based on market research and latest trends.
• Collaborate with product teams to ensure generalist/specialized sales teams are well educated and up to date on DES products and services.
• Partner with global and regional teams to develop and execute strategies to help drive client engagement leading to an increase in market share and expanded penetration of Visa DES products and solutions.
• This position will have shared goals across, net new acquisitions, retention, compression, new products and upsell targets.
• Provide RFP input for all DES opportunities.
• Foster in-depth and productive relationships at all levels with the client and the Visa organization.
• Actively lead various ad-hoc internal projects as assigned.
• Engage with internal cross functional teams including Product Management, Product Development, Client Support and Product Marketing to relay market feedback and provide input into the design of innovative solutions.

Unique Knowledge and Skills,

• Strong knowledge of mobile/online banking and issuer processing environments including digital issuance and tokenization.
• Strong knowledge of API/SDK and mobile/online technologies (iOS, Android, Web, etc.) and non-native mobile app development technologies (React Native, Cordova, etc.).
• Strong knowledge of modern banking platforms (core systems, issuer processors, networks) and functionality.
• Superior presentation skills with technical sales acumen.
• Excellent client engagement and relationship building skills.
• Exceptional written and verbal communication skills with the ability to establish effective relationships across all levels of management.
• Keen interest in in innovation and technology.
• Exceptional ability to manage & foster internal and external resources and cross-functional relationships.
• Strong analytical skills and attention to detail
• Comfortable with ambiguity and operating in an environment synonymous with change.
• Ability through written and verbal communication be able to articulate complex, technical information adaptable to technical and non-technical audiences.

Travel - 30-50%

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications,

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA)
• Demonstrated experience as a sales engineer working in a tech- environment. 

Preferred Qualifications,

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD)
• Experience with technical sales, product and management experience in the mobile/online banking and payments industry.
• Proven history of successful sales and/or relationship management.
• Ability to manage & grow internal and external resources and cross functional relationships.
• Ability to communicate and manage relationships with all levels of the client's organization.
• Ability to work independently and in collaboration with high level of success/achievement.
• Ability to travel as needed to ensure adequate on-site interaction with the client.
• Exceptional customer service and advocacy experience and mindset.
• Excellent written and oral communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Ability to work across multiple time zones.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 30-50% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 187,000 to 220,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.