Director, Revenue Cycle Operations - Surgical Notes

The Director, Revenue Cycle primary responsibility for managing the company's line of business. The Director, Revenue Cycle has responsibility for staffing, including hiring and firing, training, team development, client management, reporting and technology to support client work. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude. 

External Title: Director, Revenue Cycle 
Internal Title: US RCM Director 

Reports to: EVP, Operations 

Works with: CFO, CRO, SVP of Client Onboarding, CTISO, VP of Sales, Senior Managers 

Responsibilities: 

• Assist with oversight of the Revenue Cycle line of business operations 
• Work collaboratively with Revenue Cycle leaders to ensure a beneficial gross profit margin 
• Innovate and implement strategies to increase retention 
• Develop and maintain recruiting statistics to cohesively meet client needs 
• Report regularly on delivery timelines 
• Keep systems implementations on schedule 
• Communicate changes, feedback, and trends to the Revenue Cycle team 
• Maintain positive client relationships  
• Work closely with the SVP, Client Onboarding to bring in new business 
• Meet with prospective clients via phone or in person.  
• Write articles relating to RCM and contributes to several magazines and online  
• Complete audits for prospective clients by doing in-depth analysis on their current billing company's performance and metrics  
• Assist with defining and revising roles and responsibilities for team members  
• Review metrics for intake, billing, collections, and payment posting, determines team goals and develops strategic processes to maximize team efficiency and revenue  
• Complete month end reports and analysis, including board meeting presentations and dashboards as required by the client  
• Management of clients practice management systems (maintenance and initial set up)  
• Manage uploading of new and annual increases of contracts  
• Contract analysis and assisting with contract negotiations, in addition to, working with contract managers to resolve contractual issues  
• Assist clients or management companies in determining carveout requests, rate increases, and contract terms  
• Identify process improvements, software needed for increased productivity and revenue, and other suggestions to the center to streamline the RCM process  
• Create a strong team environment by working with each department Manager to ensure the team has all the tools necessary for high quality and productive work output  
• Other duties as assigned, such as: special projects assigned by the facility  

 Organizational Parameters: 

• Work with SVP, Client Onboarding to assist with acquiring new clients and maintaining current clients 
• Work with the CTO, CIO, CISO to determine best technological needs for each line of business 
• Work with all senior leadership of the Revenue Cycle team to determine appropriate staffing levels, staff development, process improvement, and client relationships 
• Work with the human resources team for initiatives related to recruiting, recruiting forecasting, talent development, learning, teammate onboarding, and performance. 

 Role Information: 

• Full-Time 
• Salaried 
• Exempt 
• Eligible for Benefits 
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds. 

Job Requirements 

Required Knowledge, Skills, Abilities & Education: 

• High school diploma or equivalent 
• Minimum of 6 years' experience leading multiple, simultaneous quality assurance efforts, and a track record as a mentor while providing quality assurance leadership in a test lead capacity  
• Experience with multiple Practice Management System applicable to ASC, including Amkai, HST, SIS products, and various clearinghouses  
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook  
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through  
• Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills  
• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material  
• Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening  
• Experience with managing a team in similar organization size and scope 
• Successful track record of effective coordination, prioritization, collaborations, organization, and project delivery 
• Extensive knowledge of revenue cycle performance, including knowledge of best practices required 
• Knowledge of basic accounting procedures with some accounting background in a medically related environment 
• Knowledge of medical terminology and coding 
• Strong attention to detail and speed while working within tight deadlines 
• Innovation for all parts of the business including innovative use of technology 
• Calm, approachable attitude with a passion to help others 
• Ability to work independently and as part of a team 
• Strong attention to detail and speed while working within tight deadlines 
• Exceptional ability to follow oral and written instructions 
• A high degree of flexibility and professionalism 
• Excellent organizational skills 
• Outstanding communications skills; both verbal and written 

 Preferred Knowledge, Skills, Abilities & Education: 

• Bachelor's degree in related field preferred  
• Experience working with ASCs  
• Coding certification  
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)  
• Strong Microsoft Office skills in Excel, Outlook, and Teams 

 Physical Demands: 

• Sitting and typing for an extended period of time 
• Reading from a computer screen for an extended period of time 
• Speaking and listening on a telephone 
• Working independently 
• Frequent use of a computer and other office equipment 
• Work environment of a traditional fast-paced and deadline-oriented office 

 Key Competencies: 

1. Leadership 
2. Initiative/Execution 
3. Innovation 
4. Organization 
5. Problem Solving