Director, Quality Services - Orlando Health

Position Summary
Provides leadership and support to activities, processes, and policies resulting in high quality patient care driven by system-wide
clinical practices and standards. Works closely with the hospital’s nursing, medical staff, executives, and quality team to support the
Orlando Health strategic vision for quality improvement, regulatory compliance, and all aspects of patient care that ties into the
Orlando Health overall strategic plan and supports Orlando Health’s commitment to patient safety and best practice environment

Essential Functions
• Responsible for effectively communicating the corporate initiatives and expectations to all team members and physicians at the
facility.
• Works with the medical, nursing, allied health/support services leadership and senior leadership to implement strategies
focused on quality, safety, and service.
• Collaborates with the performance improvement team.
• Works with various quality councils to identify performance improvement opportunities.
• Responsible for the hospital’s progress on quality score card and Board metrics.
• Establishes and maintains an open and positive working relationship with the medical staff, hospital leadership team, and other
nursing, and allied health/support services leaders.
• Participates in the integration of healthcare technology and information management systems that support service needs.
• Responsible for compliance of all regulatory standards related to clinical care (JCAHO, AHCA) at the hospital level.
• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in
compliance with the requirements of the various regulatory agencies.
• Works collaboratively with the CQO to develop and implement the hospital level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge, and development
of all team members.
• Organizes and leads workgroups to achieve success with hospital quality metrics.
• Works with the CQO and Chief Financial Officer (CFO) in the development and management of the department budget.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state,
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Education/Training
Master’s degree required in a clinical discipline, industrial engineering, or related field. MSN preferred.

Licensure/Certification
Active nursing license preferred.

Experience
• Minimum of five (5) years’ experience in leading patient care and quality initiatives in a healthcare institution

•  Preferred Clinical background as a Registered Nurse , Physical Therapist, or Respiratory Therapist