Director, Property Management - Avison Young

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

The Director of Property Management will be responsible for the management of the financial and operational functions of the property management portfolio for the Chicago and Midwest Markets as well as the supervision and oversight of the Property Management department. This individual will collaborate with the local market Managing Director and report to the US Real Estate Management Services (REMS) Managing Director. The Director will act as a liaison to property owners, tenants, contractors, and the Avison Young team. Desired skill set includes property management, employee relations, financial and accounting oversight, client/tenant interactions, business development, and construction project management.

• Lead the business development and profitability in the Market for revenue and bottom-line profit. Sourcing and developing relationships with decision makers leading to business development. Soliciting, preparing, and responding to proposal requests. Collaborating and building relationships with and actively seek referral business from other company service lines and offices.

• Developing and implementing staff planning and management development programs to meet the on-going management and professional requirements, as well as ensuring that trained, capable personnel are provided as a continuous product of such programs in all levels of the Market for promotional progression. Coordinating the hiring of managers and qualified staff personnel.

• Financial Responsibilities: Develop the annual market budget. Reviewing and evaluating the Market’s performance on a continuing basis and establishing proper measures of performance and variance to plan.

• Responsible for the planning, budgeting and control of operating and capital expenditures. Manages the preparation of annual budgets, forecasts, monthly reports, and variance reports.

• Supervises the accounts receivable and accounts payable process, including collection of rent, accruals, payment of expenses, common area maintenance estimates, true-ups, reconciliations, compliance with lease terms, and preparation of all related documentation.

• Responsible for the compliance of all tenant lease agreements to ensure all obligations of the Landlord and Tenant are being met.

• Responds to tenant requests and needs and coordinates with the Property Management and Building Staff Teams to solve the issues.

• Oversee in the selection and performance of vendor services, including preparation of request for proposals and service agreements. Monitor vendor performance to ensure compliance and standards established in the service agreement are being met.

• Supervise scheduling and facilitating maintenance with vendors and tenants.

• Create and maintain client relationships maintaining trust and confidence in Avison Young’s capabilities.

• Perform property inspections on a regular basis and make recommendations to maintain and enhance the asset.

• Supervises the compliance of property safety standards, conduct or oversee Fire and Life Safety training, and maintain the building emergency response plans and procedures, along with its related documentation of compliance.

• Supervises and manages team members to ensure exceptional performance is being achieved. The Property Manager is responsible for setting and attaining performance goals, as well as responsible for the development, coaching, and counseling of the team members.

• Manage, recruit, lead and mentor the markets REMS team driving Avison Young’s culture and advancing the teams opportunities

• Brand elevation through involvement with BOMA, IREM, NAIOP or other similar organizations including panel, speaking and other opportunities to highlight Avison Young REMS in the market.

• Bachelor’s degree in Business Administration, Real Estate or Finance related field; Master’s Degree preferred

• CPM and/or RPA designation

• Candidate will possess four to seven years related experience

• Minimum 10 years’ experience in property management, marketing and leasing of office buildings

• Previous experience should include senior management experience with a third party management firm, owner or developer of “Class A” property in a major metropolitan area and management business development

• Strong skills in the following areas: business management, human relations, financial analysis, budgeting, relationship building, time management, planning and organizing, written and verbal communications

• Broker or salesman license as required for property management in the state where business is transacted

• Ability to analyze and conduct complex financial and business decisions

• Preferable experience with Yardi and Kardin accounting software

• Ability to effectively resolve situations or complaints from clients, tenants, employees, or management

• Proficient in Microsoft Word, Excel and Smartsheets

• Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business-related documents

• Strong organizational skills and detail oriented

• Proven record of providing excellent internal and external customer service

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving