Director, Property Management - The Panther Group

JobDirector Property Management will generally oversee and be fully responsible for the Property Management department, including several Class B commercial properties in downtown BostonDirector of Property Manager also may be asked to oversee or assist with maintenance and repair responsibilities of multiple personal, residential apartments/homes of the Chairman & CEO.

Responsibilities Include (but are not limited to):

• Property Management Department Oversight of General management, oversight and full responsibility for the functioning and well-being of Property Management department.
• Generally supervise property management department staff in the performance of their job responsibilities including but not limited to their: management and oversight of assigned buildings and projects; day-to-day management of systems and databases at all properties including, building management systems, closed-circuit TV, access control, signage, visitor management, emergency broadcast network, etc.

• Assist with the preparation of and implementation of operating and capital budgets including planning, pricing and scheduling.o Assist in preparation of year-end CAM reconciliation invoices in cooperation with accounting department.o Project management including: work with leasing and accounting departments to identify, prioritize, budget and schedule projects; devise, prepare, and maintain necessary forms and reports to effectively schedule and follow through on current and future projects; work with contractors to estimate, budget and schedule projects; develop plans and detail scope of project; direct projects from start to finish; communicate expectations and plans to team members; appropriately delegate tasks and responsibilities; monitor project milestones and deadlines.
•  Develop and build business relationships.
•  Maintain accurate records and reports.
•  Be available 365 for on call response to emergencies that occur after business office hours.
•  Property/Facilities Management (designated/assigned properties)
•  Conduct regular inspections of the property and tenant spaces to ensure compliance with leases, compliance with policies and procedures, and proper upkeep of the property.
•  Coordinate and supervise vendors and service providers to ensure each property is maintained at a high level.
•  Manage contracts and relationships with service providers to ensure cost effectiveness and quality of work.
•  Understand building codes and standards.
• Devise, prepare, and maintain necessary forms and reports to effectively schedule and follow through on office and maintenance work.
• Tenant Service (designated/assigned properties) Communicate with tenants and manage the properties to the highest standards. Ensure that tenants are provided with a clean and well-maintained environment.
•  Develop, foster and maintain day to day relations with tenant contacts. Ensure each tenant needs and requests are being met to their expectations.
•  Resolve tenant issues and requests in a timely manner. Identify when to escalate issues to senior management. Follow up with tenants to ensure satisfactory resolution of any issues.
•  Respond to accidents and emergency situations as needed, taking immediate steps necessary to neutralize or control the emergency as much as possible; report to senior management as appropriate.
•  Respond to maintenance and security issues, tenant issues and emergency calls at all assigned properties.
•  Ensure all maintenance requests are handled on a time sensitive basis subject to the nature of the request. Communicate any delays to tenants.
•  Disseminate all pertinent building information to tenants.
•  Input, update and review maintenance requests in work order system.
• Financial Related Activities (designated properties and assigned projects).
• Review, approve and/or code invoices in a timely fashion, verifying accuracy of amounts due.
•  Oversee, obtain and track tenant and vendor COIs in work order system.
•  Assist in collections and prepare collection notices (subject to input from Sr. Vice President/Director of Leasing, Executive Vice President, and legal counsel).
•  Leasing Provide support for Senior Vice President/Director of Leasing including, developing budgets for tenant improvements, and scheduling and coordination of project work.
•  Provide transaction support for lease deals such as tenant improvement pricing and coordination with contractor(s).
•  Other Job responsibilities and duties may be amended or modified in the sole discretion of the employer.
• The following staff will report directly to the Director of Property Management: property managers; building maintenance and engineering staff; building security staff; and administrative assistants and other support staff within the property management department.Education/required skills:
•  IREM CPM. Experience in a property management capacity.
•  Experience in personnel management.
•  Experience with a database management and operations.
• Knowledge of pertinent computer applications.
•  Strong written and oral communication skills.
•  Strong interpersonal skills.
• Ability to delegate.
• Ability to foresee properties and projects as a whole at all times.This is an exempt, full-time position.