Director, Program Operations & Analytics - BBB National Programs

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Director, Program Operations & Analytics

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

YOUR IMPACT

As the Director, Program Operations & Analytics at BBB National Programs, you will support the Chief Financial Officer & Chief Operating Officer, working to drive strategic initiatives, streamline operations, and provide critical analytical support. You will plan and execute day-to-day operational capabilities, and partner with leaders on the delivery of operational and business objectives and key initiatives.

Essential Duties and Responsibilities

• Collaborate with CFO and COO to implement strategic initiatives that align with the organization’s overall goals and objectives
• Act as a liaison between executive leadership and other areas of the organization, ensuring alignment of goals and priorities
• Plan and execute special projects and initiatives, including for the CEO, with skillful oversight and support, ensuring they are completed on time and within budget
• Analyze financial and operational data to provide actionable insights and recommendations for decision-making
• Develop and maintain key performance indicators (KPIs) to measure and monitor the success of operational strategies, disseminating dashboards, reports, and updates to key stakeholders to ensure key performance indicators are discussed, communicated and foster data-driven decisions.
• Identify opportunities for AI and process integration to enhance efficiency and support organizational strategic imperatives.
• Prepare comprehensive reports and presentations for executive review, summarizing keys findings and recommending data driven decisions and actions
• Conduct research and analyze data to identify emerging trends, opportunities, and potential risks to support strategic decision-making, enhance efficiency, and achieve organizational objectives

WHAT YOU WILL BRING

Must have:

• Bachelor’s Degree in Business Administration, Project Management, Operations Management or a related field
• 7+ years’ related experience in business/corporate or Big 4 accounting/advisory/consulting environment. Strong business and financial acumen with experience in financial analysis and KPI development
• Proven experience in business and data analysis, with the ability to analyze complex data sets at a high level
• Proven track record of identifying operational improvements and delivering successful outcomes
• Proven ability to manage complex projects and drive strategic initiatives forward
• Willingness to explore new technology, including AI
• Strong communicator with the ability to influence, negotiate, and build trust with a wide variety of audiences
• Strong project management skills, with the ability to manage multiple initiatives, identify and resolve obstacles early, keeping projects on track
• Excellent organizational skills and meticulous attention to detail
• Growth mindset and adaptive to learn from experiences and adjust approach
• Strong Office 365 and other similar skills, including high level of proficiency in Microsoft Excel and Microsoft PowerPoint

Let us know if you have:

Knowledge and/or experience in AI/automation tools and how they integrate business processes

Experience leading change management initiatives, particularly in the adoption and effective use of new technologies or processes

Fortune 500 or Big 4 experience

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace. Cultivating a team of talented and engaged professionals who seek out new challenges and opportunities catalyzes our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits

You will be offered a comprehensive plan offering health, dental and vision plans. paid short-term disability insurance, and life insurance.

Financial Well-Being

Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and sick leave.

Wellness We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment Our modern headquarters in McLean, VA and new office location in New York, NY provide the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive mindset and diverse workforce are strengths in fulfilling our mission; therefore, we continuously work to engage and develop diverse and inclusive talent and leaders.

BBB National Programs is proud to be an equal employment opportunity employer.