Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available atwww.nrg.comorwww.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

What you will be working on:

We are looking for a Director of Program Management to lead our team of Program Managers within the Vivint Technology (VT) Digital Experience team. As the Director of Program Management, your role is pivotal in ensuring the successful execution of programs.  Your role is multifaceted, requiring a blend of strategic vision, flexibility, and leadership skills to drive successful program outcomes and contribute to the overall growth and success of your organization.

Essential Responsibilities:

• Define program objectives, scope, timelines, and resource requirements in collaboration with stakeholders + VT Product Managers, ensuring alignment with overall business goals.
• Support the professional growth and development of program managers and team members, providing mentorship, training, and opportunities for advancement.
• Maintain and improve program management best practices, processes, and methodologies to optimize program performance and delivery.
• Establish and maintain strong relationships with cross-functional teams, including engineering, product management, and design.
• Monitor program performance against key metrics and milestones, identifying risks and issues proactively and implementing mitigation strategies as needed.
• Serve as a key point of contact for stakeholders and leadership, providing regular updates on program status, risks, and opportunities.
• Collaborate with VT Portfolio, Product Management, and engineering stakeholders to prioritize and allocate resources effectively, balancing competing demands and priorities across multiple programs and projects.
• Foster a culture of collaboration, accountability, and excellence within the program management team and across the organization.

Required Skills:

• Ability to build and develop high-performing teams
• Adaptability to changing priorities and technologies
• Proficiency in project management methodologies
• Strong problem-solving skills and technical acumen
• Ability to craft clear and concise updates to the organization
• Strong meeting facilitation, communication, and presentation skills

• Must possess critical thinking, problem-solving, and decision-making skills
• Strong negotiation and conflict-resolution skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Required Experience:

• 3+ years of software program management experience
• Experience using Smartsheet, Jira, SharePoint
• Strong understanding of software development lifecycle and agile development methodologies

Here are some highlighted perks you should ask us about:  

• Free daily lunch and drinks on-site 
• Paid holidays and flexible paid time away 
• Employee/Friends/Family Discounts 
• Onsite health clinic, gym, gaming tables 
• Medical/dental/vision/life coverage & 24/7 Medical Hotline 
• 401(k) + Employer Match 
• Employee Resource Groups 

WORKING CONDITIONS:   

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

SAFETY: 

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.  Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. 

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". 

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".