Director, Product Owner - Salesforce Center Of Excellence at The Travelers Indemnity Company
Hartford, CT 06101
About the Job
Who Are We?Taking care of our customers, our communities and each other.
That’s the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$117,200.00 - $193,400.00Target Openings1What Is the Opportunity?Travelers is seeking a highly motivated and outcomes driven Director, Product Owner to join our organization to lead and manage the Salesforce (SF) Center of Excellence (CoE).
In this strategic role, you will play a pivotal role in driving the success of the Salesforce platform across the organization.
You will oversee the development and implementation of best practices, governance policies and processes, training programs, and continuous improvement initiatives to maximize the value of our Salesforce investments.What Will You Do?Governance & Strategy: Support in executing the Salesforce platform strategy by ensuring alignment with business objectives and facilitating scalable implementation of governance frameworks.
Act as a coordinator for governance processes and provide input to strategic discussions.Cross-Functional Collaboration: Collaborate with the CRM product circle lead and senior stakeholders to support prioritization of Salesforce initiatives and drive alignment across departments.
Facilitate communication between teams to ensure successful implementation of platform adoption strategies and adherence to the COE’s priorities.Innovation & Optimization: Partner with the CRM product circle lead to execute innovation initiatives by coordinating efforts to leverage Salesforce’s capabilities and optimize business processes.
Collect and analyze feedback from stakeholders and users to identify opportunities for enhancements.Team Leadership Support: Assist in managing COE operations by coordinating across various team resources that provide input into the CoE functions (Training, Documentation, Best Practices, Quality etc.) and coordinate to understand gaps that need to be fulfilled within the COE (analytics and reporting).Effectively manage a backlog of SF CoE deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.May manage Agile Product Owners.Perform other duties as assigned.What Will Our Ideal Candidate Have?Bachelor’s degree preferred.At least 5-7 years of hands-on experience working with Salesforce in roles such as Salesforce Administrator, Developer, or Consultant, with demonstrated deep knowledge of Salesforce architecture, products, and features.Proven experience in leading a Salesforce CoE or similar strategic initiative.Strong project management experience, preferably with PMP or Agile methodologies certifications.Salesforce certifications are a plus.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to lead and influence cross-functional teams.Proficiency with data management and reporting tools.Strong organizational skills with the ability to manage multiple priorities.Understanding of business processes to align Salesforce solutions with organizational goals.Strategic thinker with a vision for leveraging technology to achieve business goals.Proactive and self-motivated with a commitment to continuous improvement.Collaborative and able to build strong relationships with stakeholders at all levels.Adaptable and open to change in a fast-paced environment.Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
Infuse Agile principles, practices and methodologies to achieve team success.Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the teamInfluence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.Collaboration: Expertise working with others in a cross-functional multi-team environment.Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.What is a Must Have?Three years of work experience in related field requiredThree years of experience motivating/influencing teams required.What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer.
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .SummaryLocation: CT - Hartford; MN - St.
Paul; MD - Hunt ValleyType: Full time
That’s the Travelers Promise.
By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.
Join us to discover a culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$117,200.00 - $193,400.00Target Openings1What Is the Opportunity?Travelers is seeking a highly motivated and outcomes driven Director, Product Owner to join our organization to lead and manage the Salesforce (SF) Center of Excellence (CoE).
In this strategic role, you will play a pivotal role in driving the success of the Salesforce platform across the organization.
You will oversee the development and implementation of best practices, governance policies and processes, training programs, and continuous improvement initiatives to maximize the value of our Salesforce investments.What Will You Do?Governance & Strategy: Support in executing the Salesforce platform strategy by ensuring alignment with business objectives and facilitating scalable implementation of governance frameworks.
Act as a coordinator for governance processes and provide input to strategic discussions.Cross-Functional Collaboration: Collaborate with the CRM product circle lead and senior stakeholders to support prioritization of Salesforce initiatives and drive alignment across departments.
Facilitate communication between teams to ensure successful implementation of platform adoption strategies and adherence to the COE’s priorities.Innovation & Optimization: Partner with the CRM product circle lead to execute innovation initiatives by coordinating efforts to leverage Salesforce’s capabilities and optimize business processes.
Collect and analyze feedback from stakeholders and users to identify opportunities for enhancements.Team Leadership Support: Assist in managing COE operations by coordinating across various team resources that provide input into the CoE functions (Training, Documentation, Best Practices, Quality etc.) and coordinate to understand gaps that need to be fulfilled within the COE (analytics and reporting).Effectively manage a backlog of SF CoE deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.May manage Agile Product Owners.Perform other duties as assigned.What Will Our Ideal Candidate Have?Bachelor’s degree preferred.At least 5-7 years of hands-on experience working with Salesforce in roles such as Salesforce Administrator, Developer, or Consultant, with demonstrated deep knowledge of Salesforce architecture, products, and features.Proven experience in leading a Salesforce CoE or similar strategic initiative.Strong project management experience, preferably with PMP or Agile methodologies certifications.Salesforce certifications are a plus.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to lead and influence cross-functional teams.Proficiency with data management and reporting tools.Strong organizational skills with the ability to manage multiple priorities.Understanding of business processes to align Salesforce solutions with organizational goals.Strategic thinker with a vision for leveraging technology to achieve business goals.Proactive and self-motivated with a commitment to continuous improvement.Collaborative and able to build strong relationships with stakeholders at all levels.Adaptable and open to change in a fast-paced environment.Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
Infuse Agile principles, practices and methodologies to achieve team success.Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the teamInfluence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.Collaboration: Expertise working with others in a cross-functional multi-team environment.Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.What is a Must Have?Three years of work experience in related field requiredThree years of experience motivating/influencing teams required.What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer.
We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .SummaryLocation: CT - Hartford; MN - St.
Paul; MD - Hunt ValleyType: Full time