Director, Product Analytics - Zocdoc
New York City, NY
About the Job
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc's most important asset is our people. As an Analytics Director, you'll lead and grow analytics teams responsible for developing and synthesizing analytical insights that drive our product and commercial strategy. You will work with senior leaders throughout the organization to build and execute against a roadmap of analytics projects that deliver key strategic insights and provide robust business performance reporting. You will coach your teams to structure analysis to answer our most complex and ambiguous business questions, and distill insights from a variety of analyses into a coherent narrative, which can be easily understood by non-technical stakeholders and used to develop and prioritize our strategy.
You will work cross-functionally with stakeholders across the business to ensure their analytical needs are met, including but not limited to product, marketing, sales, and finance. You'll also be responsible for collaborating with data and analytics engineering to define the requirements of the upper end of the analytics stack such that we are delivering the data products the company needs to efficiently interpret data and generate actionable insights.
You will oversee both managers and individual contributors and be responsible for all recruiting, hiring, and professional development across your organization to ensure we have the highest level of talent.
You'll enjoy this role if you are…
- Passionate about using data and analytics to develop insights that power strategic product and business decisions
- A leader who thrives on building, mentoring, and developing teams of top-tier analytics professionals
- Energized by collaborating with stakeholders across product, marketing, finance, engineering, and other business domains to solve complex business challenges with data-driven solutions
- A problem-solver who excels in environments where ambiguity is high, and data can unlock answers
- Results-driven and passionate about making an impact by delivering high-quality analytical work that leads to meaningful outcomes
- Comfortable working in a fast-paced, dynamic environment
- Excited about using technology to improve patients' lives
Your day to day is…
- Developing an analytics roadmap that drives and enhances the company's commercial and product strategy, generating actionable insights through strategic projects and performance reporting
- Managing a team of highly skilled analysts and people managers, ensuring they are empowered to support business units and deliver impactful analysis
- Partnering cross-functionally with product, marketing, finance, and engineering to develop methodologies for measuring business outcomes, building data infrastructure, and optimizing analytics tooling
- Building business and product health reporting to drive decision-making, anomaly detection, and efficient trend investigations across non-technical teams
- Mentoring and developing talent, recruiting world-class analysts, and fostering a culture of analytical excellence and innovation
- Providing thought leadership, offering data-driven insights that shape strategic decisions across the business
You'll be successful in this role if you have…
- 10+ years of experience in analytics or related fields, 4+ years in a management role.
- BA/BS in a quantitative field such as economics, mathematics, statistics
- MBA or MA/MS in a quantitative field is a nice to have
- Technical skills in SQL, Excel, and data visualization tools like Tableau, Looker, or Power BI (Python and statistical analytics tools are a plus)
- The ability to manage a multi-quarter strategic roadmap, ensuring high-quality analytics outputs and business impact
- A proven ability to translate high-level business questions into structured analyses and data-driven insights
- Expertise in leading large teams and working cross-functionally with product, marketing, finance, and engineering
- Excellent communication skills to present complex data to both technical and non-technical stakeholders in a clear, actionable way
- A track record of influencing decision-makers and driving business outcomes through data
- Strong experience working with large datasets and data warehousing concepts
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice