Director, Portfolio Training Design and Development - University of Maryland Medical System

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

General Summary

Under general administrative direction, the Director, Portfolio Training Design and Development is accountable for the delivery of value-added health care informatics training which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives. To achieve this objective, the Director Portfolio Training Design and Development organizes and manages teams, risks, costs, and communication at all levels of the organization. This role is accountable for the quality of Portfolio Training delivered, for the competency and performance of the Portfolio Principal Trainers, and for designing, developing, implementing and assessing Portfolio Training development strategies in support of the strategic plan. Manages the performance and resources of the Portfolio Training department at all Medical System locations to ensure the effective and responsive delivery of services to senior organizational leaders, managers and other employees. The Director is also responsible for planning, coordinating, monitoring and implementing of:

• Lead Technical Writers, Trainers, Project Managers on enterprise training after go-lives
• · Managing new training lifecycle, for new implementations as well as New Hire Portfolio Orientation
• · Instructional Design/course design for trainings

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Manages the Portfolio training curriculum, content, and full life cycle development of each training course for end-users throughout the Medical System and its hospitals/affiliates
•  Directs the expansion and improvement of the Portfolio training curriculum; guiding the development of new training documentation and revision of functional training materials; administering end-user and systems testing
• Acts as an internal consultant to the client departments across organization and associated affiliates regarding Portfolio training and training support issues
• Monitors staff performance through auditing and evaluation tools and provides reports to organizational leaders
•  Ensures continuous updates, augmentation and distribution of performance enhancing job tools to all system users
• Presides over the revision of the training policies and procedures manual to ensure synergy between system processes, operational processes, and institutional guidelines
• Strategic business partner on Portfolio training issues: Regularly meets with managers and leaders of departments to understand the business outcomes essential for their success
•  Designs and develops training programs that equip staff with the required skills to achieve the organization’s goals. Continually plans, assesses and evaluates training services against the organization’s strategic plan and the needs of the above named customers
• Manages the performance of the Portfolio Training Department.

A. Develops and manages the department budget.

B. Manages the recruitment and training of departmental staff and manages their performance.

C. Plans and organizes the work of the department, and assigns resources as needed.

D. Provides coordinated training and support with other elements of the UM Medical System

• Seeks to improve the Training methods and delivery processes, and monitors training quality
•  Consults with other Directors to ensure that the training is designed to meet the needs of adult learners.
•  Establishes training standards and provides quality assurance for training activities conducted by Portfolio Training department
• Designs, develops, implements, and evaluates staff development activities for Portfolio Training Team to include, but not limited to, career development, strategic planning and HR trainings
• Manages human and fiscal resources to meet financial goals and achieve identified outcomes.

A. Effectively participates in the development, communication, monitoring and management of department salary, non-salary and capital budgets.

B. Assures maximal effectiveness and efficiency of staffing plan for department.

•  Develops and implements strategies which support departmental excellence.

A. Develops and implements effective human resource management strategies.

B. Directs systems for recruitment, selection, orientation, competency validation, professional development and staff recognition.

C. Creates effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes.

D. Creates an atmosphere which fosters team work and open communication among staff. Models effective behaviors as a facilitator, coach and group leader.

E. Creates a department based climate which values and supports diversity and demonstrates career development and promotion of minority staff.

•  Effectively uses, interprets, applies and communicates data and information from multiple sources which effect medical center programs. These data sources include financial reports, clinical and service quality data, human resource data and information from the external market...
• Interprets organizational goals and objectives to staff. Translates organizational mission, values and priorities into goals and objectives at the unit level. Identifies implications of external environment for the organization. Facilitates staff discussion and response to issues which effect training development and delivery.

Education and Experience

• Minimum: Bachelor's degree or equivalent in a field which is directly related. Strongly Preferred: Master’s degree in a field which is directly related.
• Minimum: 3-5 years Training Development experience and 1-2 years’ experience managing a professional staff.Preferred: 5-10 years Training Development experience and 3-5 years managing a Training department

Knowledge, Skills and Abilities

• Minimum: Advanced teaching, facilitation, consulting, coaching, program development and management skills.Preferred: Knowledge of principles of Training development & effectiveness
• Demonstrated success in a leadership role required.
• Experience working in a healthcare environment is preferred
• Experience with technical writing
• Experience with widely adopted enterprise EMR
• Experience training/managing within a large academic/facility
• Course Content design/development experience (instructional design)
• Demonstrated highly effective verbal and written communication skills. Demonstrated effectiveness as a group leader and participant. Demonstrated ability to collaborate with multiple members of the health care and administrative leadership team.
• Demonstrated ability to think critically, develop conceptual designs for clinical services and plans and organizes successful projects

The candidate is expected to reside in the area and be available to be on site as needed.