Director, Pharmacy Operations - Empower Pharmacy

Position Summary:

Embarking on the role of Director of Pharmacy Operations at Empower, you will be the catalyst for a paradigm shift, steering our operations toward unparalleled efficiency and precision. This pivotal position entails not only overseeing the seamless execution of pharmacy distribution services but also championing the transformation of these processes through automation. Reporting to the Vice President of Operations, your leadership will ensure that every facet of our operation, from compounding to shipping, aligns with our unwavering commitment to quality, compliance, and customer satisfaction. By continuously identifying and implementing improvements, you will enhance our operational capabilities and set new benchmarks in the industry. 

  

Your role goes beyond operational oversight; it's about being a visionary leader who inspires innovation and fosters an environment where continuous improvement is the norm. You will be instrumental in breaking down silos and enhancing cross-functional collaboration, ensuring that every team member is empowered to contribute to our collective success. With your guidance, Empower will not only adapt to the evolving demands of the healthcare landscape but also lead the way in setting new standards for excellence in pharmacy operations. 

  

As Director of Pharmacy Operations, your impact will extend far beyond the immediate scope of your responsibilities. Through your strategic leadership, Empower will solidify its position as a trailblazer in the pharmacy sector, delivering unparalleled service to our customers and shaping the future of healthcare. Your role is a unique blend of operational mastery and visionary leadership, offering an unparalleled opportunity to drive change and make a lasting impact on the lives of those we serve. 

Duties and Responsibilities:

• Develops and implements strategies to streamline the order fulfillment process, with a focus on transitioning from manual to automated procedures.  
• Oversees the enhancement of the  patient pick-up experience via Empower’s retail storefront.  
• Leads and oversees the order fulfillment operations across multiple shifts, ensuring efficient and accurate processing of orders. 
• Responsible for order processing to include product picking, labeling, verification and shipping of finished goods on time-in full. 
• Manages and overseesimplementation of Pharmacy Management Software. 
• Manages and oversees implementation of automated technology and enhances operations through design and restructure of the facility. 
• Implements quality control measures to ensure compliance with state board requirements. 
• Monitors productivity, efficiency, and cost-effectiveness of the order fulfillment operations, identifies areas for improvement and implementing solutions.  
• Increases efficiency and quality of work by minimizing waste through the institution of lean principles.  
• Collaborates with cross-functional teams to optimize inventory management, order accuracy, and on-time delivery. 
• Ensures training, mentoring, and guidance is provided to pharmacy clerks involved in retail and patient-pickup storefront management. 
• Develops and maintains standard operating procedures related to order fulfillment, ensures adherence to best practices and regulatory standards.  
• Ensures the development and sustainment of training programs, creating qualified training programs.  
• Provides appropriate coaching and performance feedback to leadership team members and assures that all team members are being developed.  
• Responsible for department hiring or functional outsourcing, where needed.  
• Responsible for budget related to all items relative to the orderfulfillmentprocess, KPIs and performance data analytics. 
• Accountable for overall planning, implementation and achievement of strategic Business Unit goals and expectations.  
• Manages and maintains relationships with vendors, ensuring the timely receipt of supplies and equipment required for order fulfillment. 
• Collaborates with IT and other departments to enhance the functionality and integration of automated dispensing machinery and systems. 
• Stays informed of industry trends, technological advancements, and regulatory changes related to order fulfillment and pharmacy operations.  
• Responsible for inventory management of finished products and devices to include commercially approved and compounded finished product, as well as DEA non-controlled and controlled substances. 
• Performs daily walkarounds of the fulfillment areas and the ability to sub in the operation to assist as needed.  
• Responsible for capital equipment and facilities procurement to be regulatory compliant and functional for the area. 
• Oversees the implementation of CapEx projects relative to functional area (i.e. new equipment implementation, ERP roll-out, new facility start-ups). 
• Oversees investigation of problems and troubleshooting. 
• Fosters development of direct reports through coaching and feedback. 
• Performs other duties as assigned. 

 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands and may occasionally be required to climb or balance, and to stoop, kneel, crouch or crawl and move up to 10 pounds and occasionally move up to 25 pounds. 

Knowledge and Skills:

• Demonstrated skills in problem-solving and providing solutions. 
• Strong organizational skills and the ability to manage and prioritize multiple projects.  

 

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. 
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. 
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. 
• Resourcefulness: Secures and deploys resources effectively and efficiently. 
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. 
• Ensures Accountability: Holds self and other accountable to meet commitment. 

Experience and Qualifications:

• Bachelor’s degree from an accredited university or college(supply chain management or equivalent technical discipline preferred) with at least 10 years of experience in pharmacy or order fulfillment centers or equivalent combination of education and experience. 
• 5+ years of leadership experience.     
• 3+ years of experience with automated order fulfillment operations (robotics) required. 
• Demonstrated experience in overall business operations enabling good judgment and participation in senior decision-making activity.  
• Experience with high-volume retail pharmacies (10,000+ scripts per day) required. 
• Experience with ERPor Pharmacy Management Software implementation desired. 
• Experience with transitioning from manual to automated processes desired. 
• Must obtain/retain Pharmacy Technician Certification within one year of accepting position.
• Lean Six Sigma Black Belt is preferred.    

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.