Director, Outbound Product Management - Field Service Management - ServiceNow

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This role is part of our Customer and Industry Workflows product organization. Our Field Service Management (FSM) product has been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company. This role reports to the GM for FSM, and will play a key role in leading the expansion of the FSM product.

As a Director, Outbound Product Management, FSM this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table.

• Own GTM, sales, solution consulting and partner enablement for our FSM product
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
• Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
• Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
• Drive key technology partnerships / alliances in service of executing product roadmap
• Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.
  
  

To be successful in this role you have:

• Strong hands-on experience with the ServiceNow platform is required
• A minimum of 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar roles.
• Knowledge/experience in the Field Service Management domain is a “must have”.
• Knowledge and experience in customer service management, IoT, and Augmented Reality is also desirable. 
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Outstanding written and oral communication skills.

#ProductJobs

For positions in the Bay Area, we offer a base pay of $207,300 to $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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