Director, Operations & Services, Americas iTero - Align

Join a team that is changing millions of lives. 

Transforming smiles, changing lives. 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?

About this opportunity 

The Director, Operations and Services, Americas iTero drives sales excellence and efficiencies through a range of critical areas such as  cross-functional processes and methodologies, business analytics, product launch readiness, channel enablement, sales resource optimization, and talent development.  This role partners with Sales Leadership to operate and scale efficiently, including developing strategy, reporting & analytics, incubating new programs, and designing incentive compensation. You will lead standing up new business for iTero through operational and tactical efforts including sales representative deployment, territory mapping, goal setting and tracking, and internal communication flows as relates to iTero sales operations in the Americas Region.

This position is based in Raleigh, North Carolina and will manage between 2~4 people consisting of Managers and Analysts

In this role, you will… 

• Develop sales resource plans for territory optimization, mapping, alignment changes
• Align sales planning, forecasting and budgeting initiatives with overall corporate objectives; facilitate thought leadership amongst the iTero team, including thinking through long term strategy, challenges and building for scale
• Partner across functions to drive alignment on solutions that address Customer needs (iTero, Invisalign, and Exocad)
• Work with Sales Compensation to provide Strategy, Territory quota creation & calculations, contest management, ROI analysis.
• Direct and oversee business capabilities of new to market business for iTero (example: Go Digital)
• Ensure the CRM supports an effective sales funnel and operationalized customer journey strategy
• Direct Sales Force DC (Sales Effectiveness Tool, Dashboards, Sales Funnel, Contracts, Access) utilizing centers of excellence in Commercial Excellence
• Work cross functionally with AMS marketing and sales leadership in the creation & execution of field sales programs / initiatives, new product launches etc.
• Establish strong relations with AMS departments (Sales, Marketing, Commercial Excellence, Clinical Education, Training, Finance, IT) to leverage Americas wide efficiencies with a focus on reducing non-customer facing activities by field team through data, analytics, and automation
• Liaison with Customer Advocacy & Treatment Planning
• Partner with sales leadership and HR on sales organizational planning, hiring and onboarding
• Identify solutions and technologies that drive sales efficiency and revenue growth; drive the adoption and usage of sales automation solutions to optimize the benefit of technological investments
• Act as global interface to deploy processes across other geographies (APAC, EMEA)
• Interface with customers and key corporate accounts regarding iTero’s strategic initiatives
• Leveraging the Sales Incentives COE, interface to external compensation consultants to ensure accurate reporting for compensation
• Develop and Manage portfolio of contracts for iTero AMS, including liaison with Legal on unique modifications for customers
• Oversee operational deployment and tracking of marketing program, Fusion, for internal accounting reporting and external customer facing reporting
• Administrative function and global leadership in design and implementing solutions for iTero contracts while ensuring compliance
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Collaborate with Global Operations leaders to develop and deploy consistent best practices.
• Lead a team of analysts, program managers, and operation specialists to deliver on the departmental goals.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

In this role, you’ll need … 

• Bachelor’s Degree in Sales, Marketing, Finance, or any other business related field or equivalent working experience required, MBA preferred
• 12+ years working experience in commercial or sales operations roles within fast-paced, high growth and scaling environments.
• Broad experience in both B2B, B2C businesses, preferably with multi-channel / distributor / buying groups and emerging channels experience.
• Proven experience managing a cross-functional team to achieve sales objectives and targets.
• Internal corporate, project management and operational experience at a senior level
• Excellent knowledge of CRM and analytical systems and an understanding of CRM principles for both B2B and B2C
• A demonstrated proficiency in the use of MS Word, MS Excel, PowerPoint – and ability to develop and deliver effective presentations.
• Exceptional analytical skills and a passion for the insights that result from those analyses.
• Customer-oriented with a passion for delivering results and an ability to inspire the same for their team.
• Self-motivated problem-solver and thought-leader with strong strategic and thinking skills; a positive winning attitude, with the ability to maintain composure in stressful and uncertain situations.

Sound like a good fit?    

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.     

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.    

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.    

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Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.