Director-Operations Hospital at Home - Mercy

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

The Mercy Hospital at Home Director of Operations is responsible for management of assigned practices including growth and financial performance, patient access and experience, clinical excellence, coworker experience, and community engagement.  The Director will lead a team of managers to ensure the delivery of high-quality care and overall practice success. The role works closely with Executive Administration, Regional Service Line Chairs, and Physician Operations Leads for assigned departments to develop new programs and ensure the ongoing success of assigned services.

Overview:

Ensure that the Office Manager at each practice is accountable for achieving the expectations for day-to-day practice management held by both the physicians and the Mercy Clinic organizational leaders.

Provide operations leadership to the practice component of physician billing and use agreed-upon metrics to monitor and provide communication to physicians and Mercy Clinic Practice Management leadership.

Provide routine and regular communication to practice physicians including practice financial results and physician compensation. Maintain strong knowledge regarding physician contracts in any area of responsibility and be prepared to speak knowledgably about basic terms.

Provide leadership and oversight to creation and monitoring of practice budgets in coordination with Mercy Finance

Hold frequent and routine meetings with start-up physicians to support practice building and to provide feedback about financial progress. Coordinate marketing activities with Mercy MarComm and Business Development.

Responsible for oversight of physician practice facility issues in conjunction with Mercy Real Estate: site search input and recommendation, lease renewal facilitation and internal space layout planning.

Develop and implement training/education activities for identified needs in physician practices, such as new office manager orientation, new physician orientation, business office procedures, customer services, OSHA, CLIA, and HIPAA.

Work collaboratively with Mercy Clinic and Mercy support departments to provide leadership to practice transitions, such as acquisitions, relocation, and start-ups.

Work with a dynamic team of multi-skilled professionals and lead them to act on a shared vision. Coach and provide guidance to direct reports in areas such as project management, financial analysis, communication and organization skills. Ensure that accountabilities are established, and that progress is monitored and reported to practice management leadership as appropriate.

Select and/or supervise staff, counsel, and conduct annual performance reviews. Assure communicating of employee relations issues to Vice President to ensure equitable handling.

Qualifications:

Education: Requires Bachelor's Degree in Business Administration field, Health Care, or equivalent experience.

Experience: Requires five to seven (5-7) years previous experience in areas of physician practice operations. Previous supervisory experience required.

Preferred Education: Graduate Degree preferred

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

EEO/AA/Minorities/Females/Disabled/Veterans