Director, Operational Excellence - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Director of Operational Excellence for the Mid-Atlantic Region. The Director of Operational Excellence will partner with the President and Vice Presidents of the Region to drive effective operations and achieve the strategic and financial objectives of the region. The Director of Operational Excellence will drive Allied Universal’s best practices in the region, lead the rollout of new initiatives, and deliver on the core strategic and financial objectives of the region.

RESPONSIBILITIES:

Caring Leadership and Client Intimacy:

• Partner with the Regional President and Vice Presidents in driving a high performing region that includes coaching, support, and recognition, while fostering accountability
• Take an active leadership role in executing on the region’s business strategies
• Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Develop a culture of accountability and customer service through our Client Satisfaction Tool and related client retention processes
• Support branches and leaders that need additional oversight
• Mentor new General and Branch Managers; provide direction, guidance materials, recommend career development tools
• Mentor Operational Excellence Managers; provide guidance on best management practices, and recommend career development tools

Operational Oversight and Safety:

• Analyze, report, and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Manage special projects within the region including supporting startups, rolling out new initiatives, and driving emergency and disaster response
• Participate in the development and lead implementation of corporate playbooks
• Financial Performance and Growth:
• Build a culture of focus on key operational metrics and support branches in achieving those metrics
• Help the region achieve growth, margin expansion, transformation, and other priorities of the Region President
• Join a company that values agility, reliability, caring, teamwork, integrity, safety, and innovation. By embracing these core values as a leader with allied universal, you will contribute to the positive culture and success of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor’s degree in Criminal Justice, Business, Finance, or related field of study
  • Associate’s degree in Criminal Justice, Business, Finance, or related field with a minimum of seven (7) years of management experience in the service industry
  • High school diploma or equivalent with a minimum of ten (10) years of management experience in the service industry
• Minimum of five (5) years of experience one of the following:
  • Allied Universal General Manager, Branch Manager, or Operations Management experience
  • Front-line/mid-level management experience in the service industry
• Minimum of five (5) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, and achieving desired results
• Results-oriented problem-solving skills
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience in business transformation activities centered on process design/re-design resulting in operational efficiency improvement and sustainment
• Master’s degree in Criminal Justice, Business, Finance, or related field of study
• Prior experience implementing a business process management system (MRP, ERP, SAP, etc.)
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.