Director of Workforce Optimization - Corporate - Live! Casino and Hotel Maryland

Min Compensation:USD $99,000.00/Yr.Max Compensation:USD $126,500.00/Yr.Overview:

Why We Need Your Talents:

The Director of Workforce Optimization will play a key role in the development and execution of all labor optimization strategic initiatives. Additionally, will manage a team that is responsible for the accurate forecasting and cost improvement of all company schedules. The Director of Workforce Optimization will also be responsible for the modeling and presentation of new staffing needs as well as changes to existing labor models.

Responsibilities:

Where You'll Make an Impact:

• Effectively communicate strategic and tactical plans for more efficient use of labor to property GMs and CG Shared Service leaders.  Influence property and CG Shared Service leadership to embrace recommendations for process improvement.
• Develop, implement, and manage consistent statistical standards and evaluation methods for the company’s and department specific Key Volume Indicators.
• Modeling and reporting on current and future staffing needs, including the financial impact of changes to the workforce
• Develops and manages an array of reports to facilitate transparency of the company’s workforce for department leaders as well as executive leadership. Metrics include but are not limited to staffing size, service standards, key volume indicators and financial impact.
• Works directly with the department heads to facilitate the continuous improvement of team member schedules to meet Live! Casino’s service standards and budget goals.
• Analyzes company processes to facilitate the continuous improvement of staffing plans and technology’s ability to aid them.
• Helps mentor and establish goals to facilitate team member growth within the Labor Optimization department.
• Responsible for the direct supervision of Live! Casino’s scheduling team and analysts.
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to analyze and interpret statistical/numerical data, company needs and results.
• Ability to understand and solve complex financial and operational issues/problems.
• Ability to perform assigned duties under frequent time pressures.
• Capable of working under limited supervision
• Willingness and ability to perform and manage tasks and meet deadlines in an interactive high energy environment which may require extended work hours.
• Must have initiative, strive for continuous improvement. Proven ability in implementing innovative ideas or business solutions.
• Ability to infer reporting results and present clear and concise results to senior leadership.

Qualifications:

Must-Haves:

• Four (4) to seven (7) years of experience in analytics and casino operational leadership roles. Should include roles and progressively higher responsibilities related to financial and business process improvement in a hospitality environment
• Bachelor’s degree in hospitality, business, finance, or a related field is preferred. MBA would be a plus.
• Advanced knowledge of Microsoft Excel including vlookup, pivot tables, conditional formatting, and other advanced calculations/functions is required.
• Experience in implementing effective staffing plans based on fluctuating demand in a high-volume environment.
• Experience in financial analysis and reporting of the impacts of a enterprise workforce to include communicating results to executive leadership.
• Experience with the following is preferred but not required: Aristocrat Oasis v12, Tableau, SQL, IGT Table Touch, Bravo Poker, Micros, SSI, Kronos, Virtual Roster.
• Ability to obtain Gaming License as required by the Maryland Lottery and Gaming Commission & Pennsylvania Gaming Control Board for the position.

What We Offer:

Perks We Offer You

 

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

 

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

 

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.