Director of Training & Talent Development - Universal Shield Insurance Group
Dublin, OH 43016
About the Job
Guided by an entrepreneurial spirit, Universal Shield Insurance Group is a hybrid property and casualty insurer and Insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. We design our products intuitively via online state-of-the-art agency portals to accelerate competitive underwriting decisions for our partners and customers.
This position is an excellent opportunity to support a growing insurance company led by experienced insurance professionals with a long history of working together and a proven track record of success.
The Director of Training and Talent Development will lead the strategic development and implementation of comprehensive training programs to enhance employee skills and performance across the organization. This role involves identifying training needs, designing impactful training initiatives, and ensuring the alignment of training programs with the company's goals and culture. The Director will maintain oversight of all training activities, budgets, and communications related to training and development.
Duties/Responsibilities:
- Conduct comprehensive training and development needs assessments through surveys, interviews, focus groups, and communications with managers, instructors, and customer representatives to drive company-wide training initiatives.
- Create, organize, plan, and present various forms of skills training for employees, developing unique programs to meet specific needs and improve job skills. This includes creating and/or acquiring training procedure manuals, guides, and course materials.
- Present training and development programs using diverse methods, such as group discussions, lectures, simulations, and videos, to ensure effective delivery and engagement.
- Maintain records of training activities, attendance, test results, and retraining requirements. Evaluate the effectiveness of training programs through assessments, surveys, and feedback, and adjust programs as needed to improve outcomes.
- Stay updated on the latest trends in underwriting and claims to ensure training content is relevant and current.
- Prepare and implement training budgets, maintaining records and reports of expenses to ensure cost-effective training solutions.
- Conduct annual training and development needs assessments and plan, organize, and facilitate employee development and training events.
- Develop and maintain organizational communications, such as intranet and email, to ensure employees are aware of training events and resources. Exemplify the desired culture and philosophies of the organization.
- Work effectively as a team member with other teams and Human Resources to achieve organizational goals.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development programs.
Education and Experience:
- Bachelor's degree in a relevant field.
- Five years of experience designing and implementing employee development programs.
- At least two years of Commercial P&C underwriting insurance experience is required (experience with Commercial Property, General Liability, Inland Marine, BOP/CPP preferred)
- CPCU (Chartered Property Casualty Underwriter) certification is preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
About Universal Shield Insurance Group:
Guided by an entrepreneurial spirit, Universal Fire & Casualty Insurance Company (UFCIC) is a hybrid property and casualty insurer and insurtech that provides innovative insurance solutions to underserved markets for small businesses. Via online state-of-the-art agency portals and direct to consumer retail (B2C) and business to business (B2B) websites, we design our products intuitively and device agnostic to accelerate competitive underwriting decisions for our partners and customers.UFCIC targets property and casualty insurance for small businesses that are managed in such a way that they deserve to qualify for, and enjoy, the additional advantages in security and coverage offered by an admitted product. While the surplus market, as a last resort channel, can provide a reduced coverage form at a higher price, UFCIC turns this dynamic upside down. Via a higher standard of acceptance, expert underwriting rules, advanced analytics, machine learning, and external data sources to supplement standard risk information, the majority of UFCIC’s target business can “graduate” from the surplus lines and be provided with a superior coverage form in the admitted marketplace. For those risks that necessitate the surplus market, our company uses our E&S carrier, Shield Indemnity, for risk placement.UFCIC also serves the specialty surety bond marketplace by providing a variety of proprietary, cutting-edge, and competitively priced surety products available through efficient direct and agent based technology enabled portals. Via UFCBonds.com (B2C), customers can buy License and Permit bonds direct, as well as other types of surety bonds, with zero commissions and fees – savings are up to 25% compared to online agency based surety bond platforms. For business to business (B2B), our BondRamp.com platform serves our distributors for surety bond placement. Additionally, UFCBonds.com and BondRamp.com issue most bonds instantly and are available 24x7x365 and accessible by computer, tablet, or mobile device.UFCIC is part of the Universal Shield Insurance Group (www.universalshield.com). Universal Shield is composed of Universal Fire & Casualty Insurance Company (www.ufcic.com) - an admitted carrier - and Shield Indemnity Inc. (shieldindemnity.com) - an excess and surplus carrier.