Director of Social Services - 163rd Street Improvement Cou

Role:Director of Social Services

Department: Operations

Reporting to: Program Director

FLSA Status: Exempt

Salary: $85,000

Schedule: 9am-5pm 

Location:  GLO Sanctuary Shelter

The Mission:

The Role:

Under the direction of the Program Director, the Director of Social Services is responsible for the overall management and direction of a comprehensive program of social services for Sedgwick Sanctuary Shelter. Social services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, and mental health services.

Specific Requirements:

This is a full-time shift position. Staff may be asked to adjust their work schedule depending on the operational needs of the site. 

Duties and Responsibilities:

• Oversee the day to day operation of social services at the work site. 

• Work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies.

• Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing Specialists, Recreational Specialist, Social Service Supervisors, Program Coordinator and Employment Specialists.

• Coordinate all case management services, including assessments and development and implementation of service plans.

• Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensure case managers follow up with resources

• Ensure assessments, service plans and interactions with the clients are appropriately documented.

• Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, mental health providers, substance abuse providers and employment services providers

• Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs

• Ensure all reports are submitted accurately within 24 hours.

• Responsible for ensuring monthly housing targets are met.

• Monitor demographic reports to ensure consistency with DHS compliance

• Ensure all employees in Social Services department receive all mandated training and any courses which are indicated for additional professional growth and development as a department or as individuals

• Collect, analyze, and report on departmental statistics as required by the Council, funding bodies, and regulatory agencies

• Organize onsite and offsite training opportunities for professional development of staff

• Facilitate weekly meetings with social service staff to address client issues and progress

• Ensure adherence to all requisite regulations and the Councils/DHS policies and procedures

• Act as a liaison with other department directors

• Provide crisis intervention and stabilization as needed

• Tasks may be modified, expanded and/or assigned over a period of time

• Assist with on call emergencies as needed.

Essential Skills and Qualifications:

• Bachelor’s degree in Human Service, or related field plus 4 years of social service experience required, Master’s degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience preferred

• Ability to work some evenings and occasional weekends as needed

• Proficiency in Microsoft Suite and Google Suite

• Excellent administrative and communication skills

• Must be a self-starter who is highly organized, able to prioritize and is highly flexible/adaptive. 

• Excellent and demonstrated writing ability

• Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred

• Knowledge of community resources

• Ability to solve problems, make decisions, resolve conflicts and listen

• Ability to deal calmly in crisis situations

• Proven ability to work collaboratively well with diverse groups

• Proven ability to handle multiple tasks effectively under pressure

Compensation:

A competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidate’s experience.

Equal Opportunity:

163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. 

Work environment and physical demands: 

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear.  The employee must occasionally lift and/or move up to 10-15 pounds.  Specific vision abilities required by the job include close vision and distance vision.  Must be able to travel locally using public transportation. 

Occupational safety and health administration (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.

Supervisory Responsibilities: 

This position has supervisory responsibilities.

Working Environment: 

This position will be held in a professional office. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position is subject to travel. 

Disclaimer

The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role. From time to time, all personnel may be required to perform duties outside their normal responsibilities.