Director of Small Business and Acquisitions - A Place For Mom

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Who you are:

This position is directly responsible for revenue growth goals for the company through managing and motivating a team of Small Business Account Managers (SBAM) and Community Acquisition Managers (CAM) who are responsible for the success of a portfolio of small business customer accounts and growing the overall network.  The position is key to ensuring our customers’ success by developing and executing strategies to drive move-ins and improve the conversion rate of referred leads and maintains and grows the current APFM network.   The team will be evaluated by the performance of their individual portfolio on a monthly basis and directly report to the Director, Small Business and Acquisitions. This role requires a combination of analytical and sales skills, commitment to delivering a seamless consumer experience, while working cross functionally with other divisions within our organization to maximize outcomes and drive company success.

What you will do:

• Lead, manage, and develop a high-performing, results-driven Account Management team through recruitment, training, coaching, and motivation.
• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum conversion rates and outcomes.
• Train, mentor and manage SBAM’s (Small Business Account Managers) and CAM’s (Community Acquisition Managers) on how to build relationships and educate their community customers over the phone on the value of their APFM partnership.
• Manage the performance of your team to maximize outcomes.
• Achieve and exceed revenue results monthly to achieve company goals.
• Prepare and report on market performance to Senior Leadership team as required.
• Incorporate APFM Values into each customer and co-worker interaction.
• Other duties identified to meet the needs of the business.
• Quarterly overnight travel may be required for Divisional and Organizational Sales Meetings, with additional attendance to annual Senior Living conferences.
• This is a full time position that will require a flexible work schedule between the hours of 8am and 5pm, with month-end support offered to our Sales Team.
• Ability to work from a home office.

• Bachelor’s Degree Required.
• 5+ years of experience in account management and/or senior living sales management
• Track record of exceeding quota as a sales manager.
• Passionate about managing by metrics.
• 3+ years’ successful experience in a sales role.
• 3+ years’ successful experience as a sales manager.
• History of attracting sales talent for your teams.
• Track record of developing new sales talent into top performers.
• Ability to manage seasoned sales talent to maximize their performance.
• Willingness to quickly come up to speed on the senior living industry.
• Documented history of ability to develop and maintain good working relationships in a multi-stakeholder sale.
• Proven ability to builds long-term relationships of professional credibility and trust.
• Ability to solve personnel issues both timely and professionally.
• Asks for help when needed to solve problems but is independent in running the day to day Account Management operations.
• Promotes a positive and energetic sales atmosphere with the team.
• Ability to deliver results, while working in a highly independent environment.
• Strong communication skills with both internal and external stakeholders at all levels.
• Effective time management skills.
• Strong computer skills necessary, including Word and Excel.

Home Office Requirements:

• This position requires you to have a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection.   
• It is expected that the Director will manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours.
• You will be provided with a laptop fully loaded with Microsoft Office, Outlook, Five9, access to our CRM system and VPN so that you may connect to our intranet.

 Compensation:

• The position is a salaried, exempt position.                                  
• Compensation
  • Base Salary: $90,000-$95,000
  • Variable Bonus: $27,000- $28,500
• Benefits:
  • 401(k) plus match
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid Time Off

Additional Information

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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