Director of Security Operations, Cyber Security Response - Hire Velocity

My client is looking for a Director of Security Operations, Cyber Security Response to join their team. This is an onsite, hybrid position at Tampa Headquarters location.

POSITION SUMMARY:

Reporting to the Vice President of Security Operations, the Director of Security Operations, Cyber Security Response, will lead our highly skilled team Security Analyst teams in tackling complex cyber threats. Your role will involve shaping and advancing our incident response strategies, driving both technical excellence and
strategic growth. You'll oversee the team’s development through targeted training and mentorship while fostering a culture of continuous improvement. If you’re a visionary leader with deep cybersecurity expertise and strong problem-solving skills, we invite you to enhance our incident response program and make a significant impact.

DUTIES AND RESPONSIBILITIES:

• Oversee all aspects of security operations and support services and leads all cybersecurity incident
response related activities.
• Direct internal teams in the execution of initiatives as they relate to threat analysis, monitoring, systems,
and applications, responding to all related cybersecurity alerts, special projects, and supporting strategic
initiatives.
• Prepare and present regular reports on staffing metrics, utilization rates, and forecast accuracy to senior
management.
• Provide actionable insights and recommendations based on data analysis to improve workforce
management.
• Supervise the performance management of all assigned staff including making decisions as they pertain to
hiring, training, evaluation, promotion, and termination.
• Manage daily operations and directs staff to achieve departmental goals and objectives.
• Manage and maintain schedules to ensure proper coverage is in place for 24/7x365 operations.
• Identify and drive process improvement efforts across the shifts to increase efficiencies and effectiveness.
• Work with management to define and implement standard processes and best practices related to the
function.
• Manage the day-to-day operations of the shift including proper deployment of Tier 1 and 2 resources.
• Directs and manages project plan development, risk assessment, communications, budget tracking, status
reporting, vendor management, and successful project completion
• Prepare and present regular reports on staffing metrics, utilization rates, and forecast accuracy to senior
management.
• Create and maintain operational reports that measure Key Performance Indicators for critical metrics.
• Contribute to strategic plan and assist in providing short- and long-term solutions to help meet companywide strategic and tactical planning initiatives.
• Communicate with leadership and staff regarding the efficient and timely delivery of services.
• Perform follow-up investigations on inquiries, complaints, and problems.
• Establish departmental goals and objectives, identifies areas of improvement, and implements action
plans to meet these.
• Attend professional meetings, workshops, conferences, and seminars to keep abreast of technological
market advancements.
• Coordinate and optimize incident management processes and streamlining response protocols for
enhanced efficiency.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's Degree in Information Technology or Business-related field highly preferred; and
• 5+ years of experience in information security, especially on a Computer Incident Response Team
(CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center
(CSIRC) or a Security Operations Center (SOC) leadership role
• A deep understanding of the “as a service” business model and the value it brings to our customers.
• Comprehensive understanding of SIEM, EDR, Firewall, IDS/IPS, Endpoint Security Suites, DLP, NAC,
Encryption, Web and Mail Gateways, Vulnerability management, and other security defense
platforms.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• A player-coach with strong people leadership skills.
• Excellent analytical and complex problem-solving capability.
• Experience solving business process challenges.
• Excellent communications, presentation, listening and negotiation skills.