Director of Scaled Operations, GenAI LLM - Meta

Summary:

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. Global Operations, Product Data Operations, and Scaled OperationsGlobal Operations is responsible for supporting Integrity, Global Support, Product Data Operations. Product Data Operations is a team within Global Operations who provides data and insights that power machine learning and AI, at the core of all Meta products. The team plays a pivotal role in driving the success of GenAI programs by providing leadership, strategic oversight, and operational excellence. Scaled Operations is a team within Global Operations who works closely with Product Data Operations and is responsible for outsourcing work and managing vendor performance.The Role: Scaled Ops Director, GenAI LLM AnnotationsWe are looking for someone who is a strategic leader with a proven track record of driving innovation and excellence in vendor operations. The person in this role will be successful if they can develop and execute a global workforce strategy that leverages business and market intelligence to deliver high-quality projects while optimizing performance and driving innovation.As the Director of Scaled Operations for GenAI LLM, you will be responsible for leading the development and execution of a comprehensive vendor management strategy that aligns with Meta's business priorities and ensures efficient delivery of projects. You will partner with internal stakeholders to select, procure, and onboard vendors, manage vendor relationships, and hold vendors accountable to predefined goals and expectations.To succeed in this role, you will need to have a strong understanding of vendor management principles and practices, excellent communication and negotiation skills, and experience interfacing with C-Suite stakeholders. If you are a strategic leader with a passion for driving innovation and excellence in vendor operations, we encourage you to apply for this exciting opportunity.

Required Skills:

Director of Scaled Operations, GenAI LLM Responsibilities:

1. Evolve the global workforce strategy and ecosystem footprint that leverages business and market intelligence, aligns with XFN business priorities, and ensures efficient delivery of projects that meet quality standards.

2. Iterate on our strategic workforce plan to enable an ecosystem of internal and external workers that optimizes performance, drives innovation, and achieves strategic objectives.

3. Partner with internal stakeholders to select, procure and onboard vendors to supply annotation workforce.

4. Support budget planning and lead commercial enablement efforts which includes designing contracts that safeguard Meta's interests while incentivizing high-performance outcomes.

5. Manage timely and accurate invoice payment to vendors in compliance with contractual terms.

6. Serve as liaison between Meta and vendors by developing project requirements including talent profiles and work instructions.

7. Manage vendor relationships and hold vendors accountable to predefined goals and expectations.

8. Partner with internal stakeholders to provide the technology to enable capacity planning, work distribution, work delivery, learning delivery and quality measurement.

9. Implement mechanisms to capitalize on insights from vendor partners and the hybrid workforce to drive continuous improvement, inform decision-making and execute strategic growth.

Minimum Qualifications:

Minimum Qualifications:

10. Bachelor's degree in Business Administration, Operations Management, or related field

11. 10+ years of experience in global outsourcing at scale, vendor management, operations leadership, or related field

12. Effective understanding of vendor management and overall third party engagement models, principles and practices

13. Proven track record of leading and managing teams. Experience building great teams that are agile and lean while leading effectively across a global matrixed organization.

14. Proven communication, negotiation, and problem-solving skills

15. Experience interfacing with C-Suite stakeholders

Preferred Qualifications:

Preferred Qualifications:

16. MBA or related degree

17. Experience in managing vendor operations for AI/ML annotation projects

18. Knowledge of GenAI LLM annotation processes and technologies

19. Experience working in a fast-paced, dynamic environment

20. Experience leveraging AI to deliver operational excellence

21. Experience in Workforce Planning across multiple time-zones

Public Compensation:

$287,000/year to $330,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.