Director of Sales at Courtyard by Marriott Pasadena Old Town

Job Requirements

• Proficient in use of Excel, Word, Delphi and access database tools

Responsibilities

• The Director of Sales will develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, and community partnerships.
• Optimize group and catering sales and achieve guest satisfaction in accordance with established guest service and sustainability standards.
• Strive to achieve personal and hotel revenue goals.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Use internal and external resources and data to develop strategic plans to incorporate all business segments.
• Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value.
• Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
• Achieve annual hotel revenue goals as agreed upon and established in the annual budget.
• Analyze banquet event orders, to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual budget and/or forecast.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Conduct creative, thoughtful, and impactful site inspections.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc., and know how to sell against them.
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development.
• Handle client concerns and obstacles.
• Partner with department leaders to resolve issues and gain client satisfaction.
• Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Recommend, implement, monitor, and control the banquet budget and coordinate with event budgets to maximize revenue and minimize expenses.
• Develop and implement, in conjunction with sales and convention services, special packages, and create new menus and themes within corporate guidelines.
• Monitor and control the maintenance of the meeting space and equipment to protect hotel assets and ensure a safe work environment.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
• Work schedule varies and may include working on holidays and weekends.

Benefits

• Medical, Dental and Vision.
• 401(k) Retirement Program.
• Paid time off (Vacation / Sick / Paid Holidays).
• HSA Spending Account.
• Dependent Care Spending Account.
• Employee Assistance Program.
• Life Insurance and AD&D (employer paid).
• Monthly Parking (employer paid).
• Marriott Employee Discounts (Rooms and F&B).
• Cell phone reimbursement program.

Company Information

Hospitality, Travel & Tourism, Lodging, Hospitality Services, Hotel

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