Director of Sales Operations - ZenBusiness Inc.
Austin, TX
About the Job
Who We Are
We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance.
We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.
If the idea of helping people and working with a genuinely caring, supportive team excites you, then you've come to the right place.
The Role
ZenBusiness is seeking an experienced, people-focused Director of Sales Operations that has a passion for growing and developing successful processes & systems for the Outbound, Inbound, and Chat inside sales organizations. You will be at the forefront of developing and implementing strategies that will grow and optimize sales productivity across all three ZenBusiness sales channels (Outbound, Inbound, and Chat). The chosen person for this job should have a strong background in Sales Operations, to include Data Operations, Sales Strategy Development, Sales Process Optimization, Sales Analytics and Reporting, Sales Technology Management, Sales Compensation and Incentives, Sales Enablement Support, Forecasting & Budgeting, and Cross-Functional Collaboration.
This position will report to our SVP, Sales, and is a hybrid role.
Responsibilities
- Develop and execute strategies for ZB customers & prospect leads to increase conversion rates and ensure sustainability.
- Collaborate with sales leadership to develop customer & prospect penetration strategies.
- Oversee sales processes to ensure continuous improvement & optimization.
- Enhance sales reporting through sales analytics and reporting improvements.
- Provide oversight and analysis to improve the effectiveness of ZB sales tools and technologies (OpsIQ, Salesforce.com,Quotapath, etc.)
- Partner with cross-departmental teams to enable successful sales outreach through the entire ZB customer journey lifecycle.
- Work closely with finance to ensure strong adherence to budgets. Recommend and oversee adjustments in order to achieve budget/forecast.
- Hands-on approach to Sales third party tools including initial setup and ongoing maintenance, and reporting.
- Research and resolve commission irregularities in partnership with the finance team.
- Workforce management planning, onboarding, offboarding and managing changes in third party tools for these activities.
- End to end ownership of sales commission dispute process in third-party commission solution.
Qualifications
- 5 Years minimum in B2B Small Business Outbound Sales.
- 2 Years minimum Outbound Sales Operations experience.
- Experienced at leading sales ops initiatives to drive ideal business outcomes.
- History and proven experience effectively prioritizing workload to meet objectives.
- Experience with Salesforce or other CRM applications.
- Excellent interpersonal communication skills.
- Comfortable with change and uncertainty in a fast-paced environment.
Bonus Qualifications
- macOS and G-Workspace knowledge is a plus!
Remote Culture.A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.
Let's stay connected! We believe in staying connected, and we have a weekly "All Hands" meeting every week. We also have a social committee that hosts frequent events. We've held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more!
Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.
Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.
Please check out our careers' page to learn more about our culture, benefits, and open opportunities.
*applicable to in-office employees