Director of Sales & Marketing - Hotel Paradox, Autograph Collection

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:  Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay—it's a space that blends comfort with career opportunities.   In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!Overview:

We currently have an opening for a Director of Sales & Marketing at Hotel Paradox, Autograph Collection located in Santa Cruz, CA. The ideal candidate will lead and manage the Sales team ensuring a high level of professionalism, guest service and profitability. Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. Consistently perform our standards of service, interact with guests, clients and all hotel team members in a professional manner and have a “Yes I Can" attitude.

 

Santa Cruz, CA, is a breathtaking coastal city renowned for its pristine beaches, legendary surf spots, and towering redwoods, making it a haven for outdoor enthusiasts. The city's vibrant cultural scene, featuring a historic boardwalk, bustling downtown, and a flourishing arts community, offers a rich tapestry of experiences.

 

Responsibilities

• To hire, train, schedule, coach, counsel and motivate employees directly accountable to their position, to maintain the highest possible levels of employee morale and department productivity.
• To attain established personal monthly, quarterly, and annual goals for group room nights, room revenues, banquet revenues, and bottom-line, and to support the attainment of similar team goals for the Sales Department.
• To monitor group arrival/departure patterns, rates, room blocks, public space allocations and special negotiations for all Sales Managers.
• To oversee transient sales market segments of the hotel, but not limited to leisure, corporate, Consortia relations, and package sales.
• To participate in revenue management for the hotel.
• To understand and respond to all guest needs and requests in a timely and professional manner.
• To prepare the annual departmental budget, according to the specifications set forth by the property GM, Director of Finance and Ownership.
• To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
• To meet established deadlines to accurately complete all weekly, monthly, and lost business reports, and lost business reports, and any other miscellaneous reports, as requested.
• To develop and maintain a strong working relationship with representatives of companies in outside markets, to promote business.
• To accurately maintain sales and marketing records, including logs of daily occupancy and ADR, and records of leads given to the Sales Department.
• To maintain cordial and professional relationships with long-time key group and transient accounts’ representatives, and to pro-actively solicit their repeat business.
• To closely monitor the results of all Sales Reps. Working on a retainer basis for the hotel, in order to ensure optimal performance.
• To assist the Sales Managers in their contract negotiations, and actively support their development of promotional ideas.
• To participate within the property Executive Committee and attend resort functions, as directed.
• To properly document HR/Payroll transactions, as directed.
• To promote and comply with all policies and procedures of the property.
• To collaborate and effectively communicate within the sales team and other departments.
• To conduct regular departmental operations meetings.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
• To perform additional duties as requested by the General Manager.
• Up to 10% travel required

Qualifications:

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Bachelor’s degree in Business or Hotel Management preferred or equivalent experience required.
• Five years minimum experience in Sales in the hotel industry, including at least three years in a hotel sales leadership role.
• California market experience required.
• Marriott branded sales experience is a plus.
• CI/TY system experience is strongly prefered.
• Requires a basic understanding of the operations of all departments in the hotel, and what role each department plays in group business.
• Must be skilled in accepted business presentation formats.
• Familiar with Marriott systems and Microsoft Office

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Compensation Range:The compensation for this position is $120,000.00/Yr. - $140,000.00/Yr. based on qualifications and experience.