Director of Retail - CAMP

About the Company

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates eight retail locations in Atlanta, California, Connecticut, Chicago, Massachusetts, Washington D.C, New York and Texas and serves families everywhere via its digital platforms.

What is the Role? 

We are looking for a Director of Retail (Salaried/Exempt) to join our CAMP labs. You will directly report to the Chief Experience Officer. The ideal candidate will have a deep understanding of the retail industry, a track record of success, and a passion for creating unique and innovative customer experiences through our retail + show footprint. 

Salary range between $115,000 to $150,000 (commensurate with the experience, skills, and qualifications )

What will you do at CAMP?

Develop Great People

• Build, inspire and lead a team of General Managers dedicated to delivering an experience that connects with our customers and builds a community in each location
• Coach and cultivate field leadership teams to create a strong, feedback-driven performance culture at their locations and a motivated workforce.
• Travel to various locations as needed to ensure proper execution of the field strategy

Drive Store Performance

• Monitor and analyze retail key performance metrics. Work closely which each store GM to ensure they are learned on metrics and held accountable to meet financial goals related to their P&L
• Drive profitability by ensuring our field members are setting, meeting or exceeding sales goals, managing costs, delivering outstanding customer service and  providing helpful insights back to the corporate team.
• Establish performance goals for all direct reports and monitor performance on a continuous basis
• Ensure Visual Merchandising strategies align with company expectations and support sales targets

Deliver on the Customer Promise

• Work closely with store teams to ensure the Camp customer experience is upheld, synced across retail and show, and successful in developing magical encounters and individual relationships with guests that brings them back over and over again
• Analyze customer feedback to identify opportunities and implement ideas and policies for scalable improvements

Manage Corporate, Client and Partner Relationships with Stores 

• Oversee and improve effective, streamlined store communications with corporate teams, clients and key strategic partners 
• Work closely with Corporate teams including: Merchandising, People and Culture, Experience, Operations and Partnerships to encourage insights, collaboration and optimizations that will ensure an efficient and sensible retail operation.
• Develop and maintain relationships with key external stakeholders contributing to each store's operation and success

What will you bring to CAMP?

• New York or Los Angeles candidate work location strongly preferred
• Entrepreneurial drive and desire to own your business
• Ability to develop creative solutions to complex problems
• Not afraid to take smart risks to obtain measurable results
• Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution
• Strong quantitative, analytical skills with attention to detail and accuracy
• 3+ years of managing multi-unit retail / experiences
• Must be at least 18 years of age or older and are authorized to work lawfully in the United States
• Ability to work a flexible schedule, including days, nights, weekends, and holidays
• 20% +/- Travel  to various locations as needed to ensure proper execution of the field strategy
• Excellence, enthusiasm, and excitement around engaging with children and families creatively
• Exceed in all areas of CAMP's Core Values - W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility)
• Desire to be part of a tight-knit team looking to transform the traditional retail experience
• Hold yourself and your team to high standards
• Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
• Learn and adapt to current technology and can accurately handle POS functions
• Be able to manage workload and prioritize tasks independently
• Excellent verbal and written communication skills
• Bonus but not required: You may have hidden talents that can add magical moments to our retail experience

What you'll love about us: 

We are committed to Diversity, Equity, and Inclusion

• We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve
• We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations
• We build social equity by providing our team with access, education, and career growth
• We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity

We provide our team with best: 

We offer a variety of options that are designed to fit the needs of you and your family.

• Accrual based PTO policy to use for vacation, personal days, well-being, or an illness
• Stock Option grants in CAMP
• Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more
• Parental leave that supports our team members and their families
• Health Care Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long Term Disability
• Mass Transit & Commuter Parking Programs
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions.
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
• Gym and Wellness Discounts
• 20% off fertility and family planning services
• 20% off all merchandise at CAMP stores and CAMP.com
• 401(k) Plan (employee contribution only)