Director of Residential Services (Full-time) - Covenant House California

COVENANT HOUSE CALIFORNIA

Job Description: Director of Residential Services

POSITION SUMMARY: Under the supervision of the Senior Vice President, the Director of Residential Services supervises the staff, coordinates the programs, and manages the operations of the residential emergency shelter (Safe Haven) and transitional housing (Rights of Passage and Supportive Apartment) programs. The Director of Residential Services will ensure the delivery of services to all residents in accordance with CHC’s mission statement, Five Principles, Code of Conduct and CHC Policies and Procedures. The Director of Residential Services will supervise the Residential Manager, Case Managers and offer support to the direct care staff (Youth Engagement Specialists) at the Oakland site. The Director will also be the primary contact and participate in local COC and CES systems, representing CHC in the community. The position is also responsible for promoting the development of life skills among CHC residents, tracking program outcomes and documentation, managing the program budget, ensuring adherence to federal and private funding guidelines, and being an ambassador of CHC with the community at large.

The Director of Residential Services works in concert with CHC’s Executive and Development teams to ensure that the site and agency fundraising objectives are met, and that CHC becomes a key member of the community we are a part of. All staff on the leadership team at CHC are expected to roll up their sleeves and lead alongside their teams, to foster, train and support each staff around the relentless engagement of the young people we serve and the capacity to be innovative and stabilize a program.

ESSENTIAL FUNCTIONS:

• Ensure that the daily operations of the Safe Haven, ROP, and SAP programs. Ensure appropriate levels of coverage seven days a week, 24 hours a day where applicable, as well as participate in Administrator On-Call for Bay Area sites.
• Responsible for the hiring, training, and supervising of the Residential Manager, Case Managers and other supportive staffing positions as well as participating in the hiring, training, and supervision of all Youth Engagement Specialists.
• Work collaboratively with Human Resources on all on-boarding, performance issues, and terminations as needed.
• Oversee and coordinate all intakes and discharges for Safe Haven, ROP and SAP following the County Coordinated Entry System (CES) as indicated to ensure that program capacity is optimized, align with contract obligations, and meet the programs’ outcomes measurements.
• Oversee program to ensure compliance with CHC open intake, discharge and re-entry policies and procedures, including planned transitions into CHC’s ROP, SAP and RRH programs.
• Serve as the liaison for the Coordinated Entry System which includes participation in CES meetings, program reviews, work groups, learning communities or trainings associated with the Alameda County COC
• Ensure opportunities for training and supportive supervision around trauma-informed care, harm reduction, relentless engagement, motivational interviewing, mental health first aid and other training priorities for engagement and working with youth experiencing homelessness and trafficking.
• Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the driving philosophy, principles, values, and strategic initiatives of the agency. Being a direct influencer of the culture of the Oakland site.
• Oversee Targeted Case Management (TCM) component of the residential programs, ensuring documentation is completed accurately, concisely and in a timely manner as well as ensuring all TCM guidelines are being followed.
• Ensure adherence to programmatic standards of documentation as it relates to client files to ensure that all client files meet contractual obligations.
• Prepare monthly program reports and participate in quarterly, annual, and program renewal reports as needed.
• Collaborate with CHC’s Development Department in support of the agency’s philosophy of “funding together,” including preparing grant proposals, assisting with tours, working with volunteers, coordinating community/media events, etc.
• Oversee annual review and updating of program policies, procedures, and related documents (e.g., program handbooks, intake documentation).
• Assist in the development of annual budgets for the Safe Haven, ROP, and SAP programs. Monitor program budgets, ensuring that resources are used effectively and efficiently, providing recommendations for budget modifications. Oversee program petty cash accounts and gift cards when necessary.
• Collaborate closely with SVP and Director of Mental Health Services in training and strengthening case management services to residents as well as ensuring overall integrated health and wellness services are being utilized by residents.
• Work closely with Data/Quality Assurance to ensure integrity of data entry and reporting. Effectively utilize databases/systems required for reporting purposes including Efforts to Outcomes (ETO) and HMIS.
• Ensure adherence to programmatic standards of documentation. Coordinate monthly HUD aftercare review, quarterly audits of all residential files, and annual Continuum of Care agency audits. This includes TCM documentation, specialized funding data requirements for specific programs and our human trafficking efforts.
• Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the driving philosophy, principles, values, and strategic initiatives of the agency.
• Ensure the safety and cleanliness of the Safe Haven, ROP, SAP, offices and shared spaces. Complete work requests promptly as needed for repairs.
• Participate as part of CHC’s leadership and Program Leadership teams. Attend leadership meetings and trainings as indicated. Collaborate with colleagues on initiatives that aim to strengthen an integrated services model including participation in work groups.
• Participate in statewide and national advocacy measures to give a voice to the complex issues of youth homelessness and the need for diverse services, housing options and outcome measures that is required in serving transitional age youth.
• Have a significant leadership role in the broader community, advocating for the agency support and the issues of the young people we serve.
• Other duties as assigned.

JOB REQUIREMENTS

EDUCATION: Bachelor’s Degree Required (Master’s strongly preferred) in field related to human services.

EXPERIENCE: Minimum (5) years’ supervisory experience. Minimum (5) years’ experience in residential, homeless services and/or mental health services.

SKILLS: Knowledge of adolescent development, case management, and crisis intervention. Excellent written and verbal communication skills, excellent organizational skills and computer skills. Public speaking skills and comfort in representing CHC in the community. Must be a self-starter and team player with the ability to work with other staff members, clients, vendors, and the public. Bilingual in Spanish is a bonus.

TRANSPORTATION: Must have a valid California driver’s license, a good driving record and ability to drive CHC vehicles.

SCHEDULED HOURS: 40 hours per week, Full-Time, exempt position.

SUPERVISORY DUTIES: The position oversees the hiring, training and supervision of the Residential Manager, case managers, Safe Haven, ROP SAP staff.

EQUIPMENT USED: Computers (including email), telephone, printer and other equipment required.