Director of Resident Services - Franciscan Ministries

Mount Alverna Village is looking for a Director of Resident Services for Ancora Memory Support!

Full-Time, Exempt

Mount Alverna Village, a part of Franciscan Ministries, is a vibrant senior living community in Parma, Ohio. We are a continuing care retirement community (CCRC), offering a variety of senior lifestyle options including independent living, assisted living, assisted living memory care, and skilled nursing/long-term care. Additionally, the onsite rehabilitation clinic offers inpatient and outpatient physical, occupational, and speech therapies, and state-of-the-art programs designed to enhance the quality of life for residents and patients in the local community. 

The Director of Resident Services is essentially responsible for managing the daily operations of our Ancora Memory Support Assisted Living within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization.  This position would be responsible for supervising and directing the work activity of associates as well as creates and maintains a high level of resident and associate satisfaction.    

Specific Tasks/Duties:

• Hires and supervises associates, ensuring adequate staffing.
• Conducts regular performance appraisals with associates
• Carries out disciplinary action and dismissal of associates when necessary.
• Establishes and maintains open and effective communication with residents, families, associates, sales consultants, owners, supervisor and other members of the management team.
• Conducts pre-lease evaluations of all prospective residents, in conjunction with Wellness Nurse.
• Coordinates details related to move-ins and move-outs when necessary.
• Refers sales leads to sales consultant.
• Assists in sales activities as requested by sales consultant.
• Participates in providing services to residents.
• Ensures continuity and consistency in delivery and quality of services.
• Assesses residents’ functional status and social, psychological and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays.  Assures that assistance plans are completed and arranges services and support to meet resident needs.
• Refers residents to community-based services and medical services as necessary.
• Implements approaches and services to maintain or enhance resident independence.
• Assumes final determination on eligibility for continued residency.
• Develops and maintains documentation in resident files pertaining to problems/progress presented by residents, families and associates.  Documentation must be complete, thorough, detailed and objective.
• Initiates action plans and family conferences for resolving problems identified by associates, residents or family members.
• Initiates resident/family conferences when a change of service level is required.
• Documents goals and action plans and reviews dates on appropriate forms.
• Maintains high degree of resident satisfaction and evaluates resident satisfaction regularly.  Implements programs and changes to enhance resident satisfaction with approval of supervisor.
• Maintains occupancy.
• Visits all residents in a private meeting, as necessary.
• Prepares weekly and monthly reports as directed by supervisor.
• Assists in preparation of the budget.
• Operates programs and facility within budget.
• Orders or authorizes purchase of supplies, equipment or services.
• Maintains and upgrades knowledge and implementation of standards and requirements specified by federal and state laws.
• Assumes on-call responsibilities on a rotational basis and assigns on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
• Ensures appropriate handling of on-the-job injuries as reported by staff.
• Carries out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents and security of premises

Qualifications/Requirements

• Bachelors Degree in Health Related Field.
• Graduate from an accredited school of professional nursing with either an LPN or RN license in the state of Ohio
• 3 to 5 years of experience in Health Care Management.
• CPR Certified

Employee Benefits:

• Competitive Compensation
• Group Health, Dental & Vision
• Employer Funded Health Savings Account
• Life/Disability Insurance
• 401k Match
• Tuition Assistance
• Generous Paid Time Off
• PayActiv on-demand instant access to your earned wages 

About Franciscan Ministries:

We believe in our associates and are committed to creating an environment that is supportive and nurturing of your career path. We offer competitive compensation and tuition reimbursement along with training, continuing education and wellness programs. DFWP/EOE/e-verify

Are you ready to write the next chapter of your story? Please apply now!