Director of Resident Services - 2Life Communities

• Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.  
• Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
• Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies,  and medical facilities.
• Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents. 
• Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
• Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
• Collaborate with Fund Development to write grants for resident services and programs.
• Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required. 
• Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Programs and Health Care Integration.
• Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).
  
  

• Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties.
• Participate in community committees, conferences, and events that advocate for older adults and affordable housing.
• Assess and recommend new opportunities for introduction and integration into 2Life Communities.
• Actively participate in 2Life task forces and committees.
  
  

• Masters Degree in Social Work or Mental Health Counseling with LICSW/LMHC and a minimum of five years post-Master’s degree experience or a combination of relevant Masters level training and experience.
• Diverse individuals or individuals who are bilingual a plus.
• Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
• Able to travel to all 2Life campuses for meetings and training.

• Direct supervisory responsibilities for all Resident Service staff.
• Supervise social work interns and interns from other fields, if necessary.

• Robust medical and dental plan
• Vision 
• Employer-paid life and AD&D, STD, and LTD insurance 
• 401(k) plan
• Paid vacation 
• Paid holidays 
• 2 floating holidays 
• Pet insurance
• And more!

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.