Director of Research - TTRA LLC

Organization/Company Name: Future Partners

Location: San Francisco, CA or remote within the U.S.

As a Director of Research at Future Partners, you act as the trusted research partner to our clients, serving a critical leadership role in fulfilling our Research Department’s mandate for client satisfaction. You are responsible for the development, oversight and execution of market research for projects we lead on behalf of our clients, as well as for greater consumption among the travel industry and media. You act as a market research practitioner and project team leader, executing Future Partner’s research product and services lines, helping realize the Company’s revenue goals, and overall vision and mission to be the go-to resource for traveling consumer insights.

Responsibilities & Required Services

• Lead the execution of proper market research while following company established guidelines, ensuring high integrity in the data collected, and meeting all scope of work and reporting deliverable goals on timeline and to our clients’ satisfaction.
• Direct management of client accounts for research program execution by taking charge of client relationships, ensuring their needs are met with precision and a personal touch. Proactively engage with each client to understand their unique challenges and opportunities.
• Contribute at all stages and steps of both quantitative and qualitative research projects including, but not limited to, survey design, questionnaire writing, data analysis, report writing, presentation development and delivery, focus group and in-depth interview moderation, qualitative discussion guide development.
• Project management and ensuring execution excellence by managing projects and coordinating with cross-functional teams from conception to completion, ensuring high standards of quality and timeliness.
• Innovation minded: Stay ahead of industry trends and developments by committing to ongoing learning and professional development to enhance your expertise and value to clients.
• Keep clients and internal stakeholders informed with regular updates, reports, and presentations. Utilize exceptional communication skills to convey complex information clearly and convincingly.
• Demonstrate agility and a proactive approach in addressing client needs and market changes. Adapt strategies and tactics swiftly to seize opportunities and mitigate risks.
• Travel to oversee research execution, client presentations and sales opportunities and to represent the company at business events.

Key Attributes

• Commitment to Teamwork: Able to work collaboratively and communicate across departments, and initiate and drive projects to completion with high internal team and client satisfaction, and without requiring a high degree of executive oversight.
• Client Engagement and Expectation Management: Strong communication skills in setting and managing expectations with clients, offering expert advice on research design, and delivering insights that address specific business questions.
• Methodological Versatility: Comfortable with executing and guiding teams through a spectrum of research methodologies, from traditional to innovative, ensuring the right approach is applied to gather actionable insights.
• Project Scoping and Adaptability: Demonstrated capability in the scoping of research projects, adeptly navigating shifting client priorities to tailor research approaches, set clear expectations, and establish feasible timelines. A proactive and flexible mindset towards managing both project scope and client needs is essential.
• Results Analysis and Interpretation: Proficient in analyzing research outcomes across diverse methodologies; demonstrated experience translating data into strategic insights that inform decision-making and drive client success.
• Proven High-Paced Environment Experience: Experience within high-paced environments, agile mentality, or the ability to demonstrate a robust capability to thrive in fast-moving settings. This includes managing tight deadlines, responding to rapid market change, and maintaining high-quality research output under pressure.
• Internally motivated, flexible, curious self-starter who continuously strives to get things done, regardless of challenges encountered and is willing to adapt and learn new skills.
• Conduct oneself professionally in a manner in-line with Company values, which include:
• Daring–being open and excited to think in new ways, consider and apply different perspectives and test new ways of doing things.
• Excellence—Owning that we are a premier service and put a high degree of thought into our work, as well as advocate for what is smart.
• Service–considering our clients’ needs in all aspects of the work and deliverables we provide them, passionately contribute to our clients’ success and treating ourselves, each other and our clients with compassion.
• Get It Done–maintaining a focus on the outcome, being efficient in doing the most with the least, and solving problems quickly.

Education/Experience/Skills

• Bachelor’s degree required; Master’s degree or higher desired.
• Minimum of 8 years’ experience working in/with consumer insights, consumer research, market research, or in an analyst/strategy role; preferably within the travel, tourism, and hospitality sectors.
• Highly proficient in data preparation, interpretation and reporting visualizations.
• Excellent organization and project management skills.
• Excellent verbal and written communication skills.
• Strong proficiency in Excel analytic tools as well as other core programs of the Microsoft Office suite.

Experience, Knowledge & Attributes We Consider a Plus

• Knowledge of the travel, tourism & hospitality industry, especially destination marketing organizations.
• Experience with Hive or other project management software.
• Experience with Salesforce or other CRM system.
• Experience with Forsta or similar enterprise survey software.
• Experience working across departments in different variations of project teams.

To Apply

• Please email a cover letter, resume and work samples (such as a client reporting deliverable) with the subject line “Director of Research” to kimberly@futurepartners.com.

Location

• If located outside the San Francisco Bay Area, this role is remote.
• Travel for team meetings, conferences and client events is required.
• We are interested in every qualified candidate eligible to work in the United States. However, we are not able to sponsor visas.

Reports to:

• Vice President of Research (Chief Executive Officer in interim).
• Healthcare package; 401K; PTO & 9 paid national holidays; Mobile phone & Internet reimbursement; Monthly social activities; Employee perks program; Employee Assistance Program.