Director of Regional Operations - (FT) - Daltile

• Leads in the operations management of Sales and Service Centers (SSCs) to ensure effective results that will maximize profitability. Works with SSC Managers to achieve performance to plan/objectives as well as compliance to standards. Major areas of responsibility include, Invoice Accuracy, Shrink, Inventory Levels, Inventory Management, Safety, Training, and Pricing Administration.
• Ensures adherence to company operating procedures and systems at the SSC’. Identifies needs, develops materials, and trains SSC associates as needed. Training may include but is not limited to: Accounting (Cash box, Petty Cash, American Express procedures, Accounts Payable, Accounts Receivable), Complaints, Credit, Customer Files, Inventory Management, Pricing Administration, Traffic, Maintenance, Reports, Forms, Paper-flow, Housekeeping, and Safety.
• Conducts semi-annual SSC visitation audits. The audit includes Housekeeping, Operations, and Safety. Operations include Inventory Management Procedures, Idle Assets, Cycle Counting, Cash Management Procedures, Banking, Order Management Procedures, Purchase Order Procedures, and Files/Paper-flow. Reviews results with SSC Managers and develops items to address deficiencies. Follows-up and ensures compliance as needed.
• Leads the annual Physical Inventory Process for the region.
• Oversees various projects such as new construction, remodeling, or relocation of SSC’s, as well as, coordinates with outside vendors to ensure timelines and specifications are met.
• Functions as a liaison between corporate departments and SSC’s. Supports corporate objectives and deliverables as needed.
• Provides feedback, results, measures, and action plan items to the General Manager SSC Operations, Regional General Managers, and SSC Managers.
• Seeks, defines, and develops improvements to operations at the SSCs. Works with management to develop tactical planning and implementation of operations programs and projects. Makes recommendations to enhance policies and operating guidelines as needed.
• Responsible for the development and communication of safety programs and training materials. Documents and communicates best practices between regions. Establishes light/modified duty work programs. Provides support to respective centers to ensure safety goals are met.
• This position reports directly to the General Operations Manager, however, there is a strong functional reporting relationship to the General Manager-SSC in the region, as well as significant interface with SSC Managers and their associates.

• Bachelor’s degree in Business Administration or related field; or equivalent training and experience that provides working knowledge of the regulations, practices, and procedures concerned with the operations of Sales/Service Centers.
• 10 or more years of related experience in the operation of a Sales/Service center in the tile industry or in the durable consumer products industry.

• Core competencies include the ability to communicate knowledge and ideas effectively to associates at all levels in the organization.
• Ability to analyze data and apply results effectively, training/facilitator skills, and strong project management skills and abilities.
• Competent in Microsoft Office software applications.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.