Director of Project Management and Development - Healthcare Construction - Turner & Townsend

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend seeks a Director of Healthcare Project Management to join our national Healthcare team based in the greater Chicago area.  The Director of Healthcare Project Management will be a member of the National Healthcare operations management team and will primarily be responsible for the business unit's growth, profitability, and sustainability through leadership, new business development, client management, and service delivery.  The geographic focus for this role is the Northeast US market US development. 

Director Responsibilities:

Represents the company to the public, industry, and community in such a manner that will enhance the reputation and image of the national Healthcare group.

Oversee the strategic and operational management of Healthcare Project and Development Management Services for the Northeast US market. 

·Develop new business opportunities with existing and new Turner & Townsend clients and drive the client diversification agenda.

Actively participates in professional and industry‐related organizations to enhance the national Healthcare group's reputation and increase marketing opportunities.

Markets the national Healthcare group through a minimum of one (1) presentation annually or one (1) published article in industry‐related professional organizations and publications.

Develop and maintain a network that will assist in obtaining annual revenue goals.

Manage new and existing client relationships in growing revenue through contract renewals, referrals, and service expansion.

Manage the resourcing of staff with project workload.

Construct bids for new work in concert with business generation and senior management.

Negotiate contract fees, ensuring profitable outcomes for the Healthcare business unit.

Maintain effective communications with the national Healthcare leadership and operations team.

Provide weekly updates regarding the status of projects, initiatives, and staffing, and where appropriate, highlighting issues of concern and/or conflict.

Contribute, as a member of the operational management team, to creating and implementing strategic and financial plans focused on the growth and development of the Healthcare business.

Identify and act upon cross-selling opportunities.  Work with the Healthcare leadership team to develop strategies that promote Turner & Townsend across the US, developing key partnerships within the industry.

Prepare and deliver client presentations on topics of relevant experience and knowledge and/or partnering with other team members to generate new business.

Attend relevant networking events and promotional opportunities.

Identify and act upon ways to improve internal systems and processes.

Process Improvement-Improve cost management procedures, templates, and products and strive to improve client services continuously.

Ensure that crucial knowledge and learning generated from each commission is managed and captured in the Turner & Townsend internal database.

Utilize the tools to track the ongoing margin levels, monthly fee/resource forecasts for each commission, and financial reports.

Provide effective line management to Associate Directors, Senior Consultants, and Consultants.

Provide input into the formal management of staffing, including recruitment interviews, input into resource management, and staff appraisals.

Coach and mentor staff, assisting them to achieve professional designations and career growth objectives.

Delegate business development/marketing tasks.

Manage the PM operation within the approved budget.

Ensure the development of priority plans, including risk mitigation, performance measurements, management controls, and critical success factors.

Ensure client invoices are accurate and issued on a timely basis.  Following up on accounts receivables.

Manage the Project Management division and related activities, including taking ownership of and ensuring that client and consultant communication, analysis, and cost advice are performed effectively at all stages.

 Project / Commission Management Responsibilities:

·Perform the role of Lead Manager, taking overall responsibility for end-to-end service delivery of commissions of varying size and complexity.

·Act as the key, day-to-day client interface, ensuring client objectives are met.

·Manage all phases of the Project Management process for various Healthcare applications.

·Prepare cost reports as appropriate.

·Facilitate value engineering, sustainability analysis, risk and/or life cycle costing exercises.

·Ensure that Project Final Accounts are negotiated and agreed upon.

·Ensure client invoices are accurate and issued on a timely basis.  Following up on accounts receivables.

·Lead a (project-level) Project Management team, ensuring effective and efficient delivery of the above accountabilities.

Experience managing remote/ regional teams, multiple clients, and large-scale projects/developments effectively and efficiently.

• Experience with Healthcare renovations and seismic resiliency upgrades is preferred. 
• Consulting experience is preferred.
• Development of solid relationships with clients and cross-functional team members.
• Experience managing a regional team and direct reports.
• General line management operational responsibilities.
• Business development experience with existing and new clients, including cross-selling opportunities, is preferred.
• Tracking margin levels and monthly fee/resource forecasts on all commissions.
• Manage debt control.
• Manage and retain critical information and data.

Education / Experience:

• A minimum of 15 years of relevant technical and leadership experience overseeing major construction projects or programs in a Healthcare setting is required.
• Academic/ research Life Science (Life Science in an Academic Healthcare setting) experience is preferred. 
• A bachelor's degree from an accredited four‐year program (Facility planning ‐ planning, architecture, design or administration; project management – architecture, engineering, building construction) is required.
• Master's degree from an accredited program (Facility Planning ‐ planning, architecture, design or administration; Project Management – architecture, engineering, building construction, real estate development) recommended.
• Membership in relevant professional organizations.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.